Nikeaya Clark
Conyers,GA
Summary
Over 12 years of patient care and healthcare experience. High-energy student currently finalizing degree in Masters of Social Work. Preparing to contribute in case management and social work practice while developing new skills and gaining real-world experience. Highly organized and responsible with strong communication and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Patient Care Technician/Unit Secretary
Piedmont Rockdale Hospital
Conyers, GA
12.2017 - 03.2022
- Answered patient assistance calls, assessed needs and offered qualified support.
- Documented observations and baseline measurements in medical records.
- Assisted patients with activities of daily living under guidance of registered nurse.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Supported patient admissions, discharges and transfers to promote team efficiency.
Rehabilitation Aide/Patient Care Technician
Children's Healthcare Of Atlanta At Scottish Rite Hospital
Atlanta, GA
11.2016 - 09.2017
- Responded appropriately to physical, emotional, and developmental needs of children patients.
- Child rehab aid for physical therapist, occupational therapist, and speech therapist.
- Cared for 10-15 children with diagnoses such as respiratory failure, diabetes, cancer, TBI, cystic fibrosis, cerebral palsy, and muscular dystrophy.
- Assisted patients with ambulation and crutch walking.
- Collects patient specimens and data, including vital signs, input/output, and other delegated measurements.
- Unit Secretary when needed on CIRU unit
Patient Care Technician/Unit Secretary
WellStar Atlanta Medical Center South
East Point, GA
01.2013 - 01.2016
- Entered orders into EMR system efficiently and without errors.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
- Managed various duties such as; multi-phone line, patient call light, collecting charge cards, filing, faxing, collecting medical forms and calling patient consults.
- Transported patients to various units
- Performed EKG's and blood glucose test.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Lead Medical Assistant
Regional Medical Group
Atlanta, GA
06.2012 - 09.2013
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Transcribed and edited physician reports from dictation using MModal
Education
Master of Social Work - Medical Social Work
Chamberlain University
Downers Grove, IL11.2023
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ2015
Associate of Science - Medical Assisting/ Healthcare Management
Gwinnett College
Lilburn, GA2011
Skills
- EMR proficient
- Cerner
- EPIC
- Excellent verbal communication
- Office support (phones, faxing, filing)
- Outlook
- Skilled in call center operation
- Extensive history with predictive dialers
- Medical terminology
- Medical billing and coding
- 10 yrs call center experience
- Customer Service expert
- Superior phone etiquette
- Type 50 wpm
Timeline
Patient Care Technician/Unit Secretary
Piedmont Rockdale Hospital
12.2017 - 03.2022
Rehabilitation Aide/Patient Care Technician
Children's Healthcare Of Atlanta At Scottish Rite Hospital
11.2016 - 09.2017
Patient Care Technician/Unit Secretary
WellStar Atlanta Medical Center South
01.2013 - 01.2016
Lead Medical Assistant
Regional Medical Group
06.2012 - 09.2013
Master of Social Work - Medical Social Work
Chamberlain University
Bachelor of Science - Health Sciences
Grand Canyon University
Associate of Science - Medical Assisting/ Healthcare Management
Gwinnett College
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