Derrick Cordova
The Bronx,NY
Summary
Focused Operations leader, with a background of successfully managing operations teams, logistics, and coordinating events. I excel at creating cross-department collaboration and day-to-day implementation of new processes.
Overview
3
3
years of professional experience
Work History
School Operations Manager
KIPP NYC Charter School
07.2023 - Current
- Identify and resolve 50+ support requests across operational systems, including technology, facilities, and classroom platforms, demonstrating a keen ability to identify opportunities for process automation
- Achieved a 20% decrease in average response time, contributing to enhanced operational scalability
- Conduct weekly facilities walkthroughs in collaboration with the Director of Operations
- Proactively escalated identified issues to the facilities manager and maintained a hands-on approach by following up until resolution, resulting in the resolution of 95% of the issues on time
- Led the creation and distribution of the weekly school newsletter, resulting in a remarkable 20% increase in family engagement
- Demonstrated effective communication skills to positively convey operational updates and engage the school community
- Collaborated with the enrollment team to identify and scale solutions for enrollment-related issues
- Demonstrated strong collaboration skills to resolve operational challenges effectively, contributing to improved enrollment processes and support
- Contributed to the enhancement of operational scalability, focusing on strategic improvements such as decreased response time and increased family engagement
- Leveraged collaborative skills to address and resolve operational challenges, ensuring effective communication and support for internal teams and the school community.
Senior Operations Associate
Success Academy Charter School
06.2022 - 06.2023
- Manage a team of 5 Operation Associates
- Overseeing all logistics for school-wide events, family communications, and scholar information collection
- Act as the bridge between two distinct systems - charter and public schools - by owning relationships with the co-located schools, building partners, and outside vendors
- Improve operations of the school by ideating and implementing new systems; most recently, proactively ideated a new gating system to decrease scholars time to classroom
Operation Associate
06.2021 - 06.2022
- Received Operation Excellence Award, in the first year of employment, for driving operation goals and systems
- Handled administrative functions of scholar health and documentation
- Coordinated all Master Supply List (MSL) needs and maintained the par value of all materials
- Played a key role in developing new operational systems school-wide and optimizing existing ones for enhanced efficiency.
Recreational Soccer Site Coordinator
South Bronx United
01.2021 - 06.2021
- Outreach through hundreds of phone calls to parents on season start date and to people on waiting list for other sites to inform them on Patterson Park availability resulting in 30 out of 40 people switching
- Fully coordinate Patterson Park operations by check-in, set-up and break-down, and management of 3 coaches
- Assist Macombs Dam park check-in with players and parents by ensuring safety based on COVID guidelines
- Head U-8 (under 8 years old) team of 10 as coach, planning and executing all drills, activities and exercises
- Conduct advance advertisement of South Bronx United’s Saturday soccer program by posting flyers nearby park area, schools and community centers
Education
MBA -
College of Mount Saint Vincent
Bronx, NY12.2022
Skills
- Native Spanish
- Project Management
- Budget Management
- Customer Service
- Operations Management
- Business Development
- Business Administration
Languages
Spanish
Native or Bilingual
Timeline
School Operations Manager
KIPP NYC Charter School
07.2023 - Current
Senior Operations Associate
Success Academy Charter School
06.2022 - 06.2023
Operation Associate
06.2021 - 06.2022
Recreational Soccer Site Coordinator
South Bronx United
01.2021 - 06.2021
MBA -
College of Mount Saint Vincent
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