Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Derrick Dailey

Clarksville,TN

Summary

Energetic, enthusiastic, and multifaceted individual looking to start a career to be trained in and excel in. Capable of observing and investigating areas and situations, and writing reports on my findings. Well versed in customer relations and successful communication.

Overview

6
6
years of professional experience

Work History

Supervisor

Dave & Buster's
Clarksville, TN
11.2024 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Created new strategies for improving customer service standards within the organization.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Warehouse Order Selector

SYSCO Food Services
Nashville, TN
11.2022 - Current
  • Used handheld scanners to key in data for packages.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Prepared products for packaging and shipping according to company specifications.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.

Warehouse Loader

SYSCO Food Services
Nashville, TN
11.2022 - Current
  • Loaded merchandise onto delivery trucks for shipment to customers.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.

Delivery Driver

Ajax Turner
La Vergne, TN
09.2021 - 10.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Submitted accurate invoices, shipping paperwork and logs to support timely record-keeping.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Corrections Officer

Rutherford County Sheriffs Department
Murfreesboro, TN
08.2019 - 09.2021
  • Maintained daily logs of shift activity.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Attended regular trainings and maintained appropriate certifications.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.

Server

Demos'
Murfreesboro, TN
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.

Barback /Server

Bar Louie
Murfreesboro, TN
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Monitored patron alcohol consumption to encourage safety.
  • Trained staff, oversaw operations and resolved issues to enhance customer service.

Server

Burger Republic
Murfreesboro, TN
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.

Education

Some College (No Degree) - Pre-Law

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Complex Problem Solving
  • Team Collaboration
  • Verbal and Written Communication
  • Critical Thinking
  • Active Listening
  • Conflict Resolution
  • Report Writing
  • Strong Interpersonal and Communication Skills

Accomplishments

Received a letter of accommodation for working with a coworker in order save the life of an inmate

Timeline

Supervisor

Dave & Buster's
11.2024 - Current

Warehouse Order Selector

SYSCO Food Services
11.2022 - Current

Warehouse Loader

SYSCO Food Services
11.2022 - Current

Delivery Driver

Ajax Turner
09.2021 - 10.2022

Corrections Officer

Rutherford County Sheriffs Department
08.2019 - 09.2021

Server

Demos'

Barback /Server

Bar Louie

Server

Burger Republic

Some College (No Degree) - Pre-Law

Middle Tennessee State University

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