Derrick Davis
Atlanta,GA
Summary
Dedicated customer service driven technician with motivation to maintain customer satisfaction and contribute to company success.
Overview
23
23
years of professional experience
Work History
Tow Truck Operator
IAA
Atlanta, CA
01.2024 - 07.2025
- Conducted vehicle assessments to determine recovery methods and ensure compliance with safety protocols.
- Collaborated with law enforcement and emergency services to coordinate timely vehicle recovery operations.
- Trained new operators on equipment handling, safety procedures, and company policies for efficient workflows.
- Assisted in developing training materials aimed at enhancing operational efficiency among team members.
Roadside service of stranded motorist
Atow
Atlanta, USA
01.2018 - 01.2024
- Roadside service of stranded motorist
- Impound and accident recovery/clean up
Maintenance supervisor
Pro Management
Atlanta, USA
07.2012 - 04.2017
- Maintenance of Apts
- Punch out and clean up of rental units
- Supervising other maintenance workers
Dispatcher
Atlanta Towing
Norcross, USA
05.2011 - 09.2012
- Acquired industry recommended certifications in DOT Driver Card.
- Successfully avoided timely delivery delays by carefully planning best routes.
- Dispatch for same-day transportation of automobiles.
- Check all for all load related documentation to ensure that it is complete and accurate.
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
Cable Installer/ Technician
GDI
Fayetteville, USA
05.2009 - 02.2011
- Performs reconnects, requested and non pay disconnects, and changes of service, while adhering to Comcast procedures and safe work practices.
- Pre wire single dwelling units and multiple dwelling units.
- Perform service calls to customer trouble shooting problems.
- Installation of Comcast 'Triple Play' Systems.
- Operating company vehicle in a safe and professional manner.
Wrecker Driver/ Dispatcher
Stephens Towing
Atlanta, USA
11.2002 - 10.2008
- Achieved certification for DOT Driver Card.
- Planned optimal routes to ensure timely deliveries.
- Dispatch for same-day transportation of automobiles.
- Reviewed all load-related documentation for completeness and accuracy.
- Inspected vehicles to confirm mechanical, safety, and emergency equipment functionality.
Education
Graduate - Criminal Justice
Bauder College
Atlanta, GA06.2011
Skills
Flatbed truck expertise
Recovering vehicles
Preventive Maintenance
Vehicle inspection
Lockout kit
Class A license
Winch operation
Assisting customers
Mechanical tools
Safe driving practices
Heavy equipment operation
Documentation skills
Route navigation
Hydraulic systems
Vehicle recovery
Traffic control
Operating hydraulics
Accident scene management
Flatbed experience
Managed incidents
Load securing
Strong work ethic
Customer service
Heavy lifting
Organization and planning
Vehicle maintenance and repair
Safety management
Conflict resolution
Roadside assistance
Vehicle lockdown
Customer vehicle loading
Accident clearing
Mechanical recoveries
Customer relations
Route navigation software
Teamwork and collaboration
Problem-solving
Time management
Safe driving
Multitasking Abilities
Loading and unloading
Excellent communication
Critical thinking
Safety regulations compliance
Organizational skills
Effective communication
Adaptability and flexibility
Decision-making
Load inspection
Visual inspection
Timeline
Tow Truck Operator
IAA
01.2024 - 07.2025
Roadside service of stranded motorist
Atow
01.2018 - 01.2024
Maintenance supervisor
Pro Management
07.2012 - 04.2017
Dispatcher
Atlanta Towing
05.2011 - 09.2012
Cable Installer/ Technician
GDI
05.2009 - 02.2011
Wrecker Driver/ Dispatcher
Stephens Towing
11.2002 - 10.2008
Graduate - Criminal Justice
Bauder College