Senior Motor Vehicle Technician
Department of Motor Vehicles
Riverside
04.2024 - Current
- Performed administrative tasks such as updating databases, conducting computer programs and initiating customer request.
- Answered customer inquiries via phone, email, and chat.
- Converted documents into electronic format as needed for archival purposes.
- Maintained records of all transactions in a secure database.
- Followed up with customers via phone or email regarding status of their requests.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Responded to customer inquiries regarding DMV services and policies.
- Provided detailed information on fees associated with various DMV services and procedures.
- Issued temporary permits when required until permanent documentation could be issued.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Verified accuracy of information on documents submitted by customers.
- Assisted customers in completing forms accurately and efficiently.