Dominique Torres
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
With 20 years of dedicated service at the Stare of California Department of Motor Vehicles. I am a seasoned Senior Motor Vehicle Technician who excels in training development and customer service. My strong work ethic and ability to multitask have significantly improved operational efficiency. Proficient in both team leadership and effective communication.
Overview
20
20
years of professional experience
Work History
Senior Motor Vehicle Technician
State of California, Department of Motor Vehicles
Sacramento
06.2008 - Current
- Trained new hires and provided ongoing training for existing team members
- Created comprehensive training materials
- Assessed training needs and developed plans to meet them
- Efficiently managed a wide range of vehicle registration applications, including out of state/country
- Processed and assisted the Credit Card Refund unit in handling K50 and ADM 399 refunds.
- Efficiently managed cashiering transactions and check handling.
Motor Vehicle Field Representative
State of, Department of Motor Vehicles
Sacramento
03.2004 - 06.2008
- Utilized outstanding interpersonal abilities to deliver exceptional customer service in a demanding public contact position.
- Demonstrated ability to provide comprehensive support for driver licensing, identification card issuance, and vehicle registration processes.
- Entered sensitive customer and transaction data into multiple databases with complete accuracy
- Handled all financial transactions, including collecting fees, accurately tracking monetary collections, and issuing receipts, accountable items, and necessary documentation.
Skills
- Training and Development
- Customer Service
- Strong Work Ethic
- Multitasking
- Excellent Communication
Timeline
Senior Motor Vehicle Technician
State of California, Department of Motor Vehicles
06.2008 - Current
Motor Vehicle Field Representative
State of, Department of Motor Vehicles
03.2004 - 06.2008