Jesus Rocha-Villa
Hemet,CA
Summary
Proven leader in human resources, adept at regulatory compliance and mediation, with a track record of enhancing employee relations and retention at Harra's Resort Souther California. Skilled in audit preparation, reporting, and developing training programs, I excel in driving performance improvements and fostering a diverse, compliant workforce. Demonstrates strong analytical and interpersonal skills, ensuring legal adherence and organizational excellence.
Overview
25
25
years of professional experience
Work History
Senior Motor Vehicle Technician
DMV
2022.12 - Current
- To independently resolve the most complex transactions and assist technicians with difficult problems relating to the licensing of drivers and registration of vehicles.
- Handle callbacks, chats, and emails for internal and/or external customers.
- Contact field offices, auto clubs, Franchise Tax Board, Mandatory Actions Unit, business partners, Vehicle Insurance Program and other headquarters units for resolution.
- Resolve issues and tactfully mediate complaints from customers.
- Assist the first-level supervisors in the day-to-day planning, organizing and directing of work-related contact center activities; and perform other duties as assigned.
- Assisting front line employees with coaching and training on all job duties.
Motor Vehicle Representative
DMV
2018.10 - 2022.12
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Assuring customers are complying with all federal, state and local laws pertaining to the licensing of drivers, issuance of identification cards, vehicle registration and occupational licenses.
HR Coordinator
Harrah's Resourt Souther California
2014.03 - 2018.09
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
DPS Detective
Pechanga Resort and Casino
2003.07 - 2013.12
- Trained team members on agency processes, court procedures and investigation strategies.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Train all new employees on counterfeit notes and identifications.
Manager
World Wide Wholesellers
2000.02 - 2003.04
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Processed completed I9 forms
- Maintained professional, organized, and safe environment for employees and patrons.
Education
No Degree - Business Administration
Western Governors University
Salt Lake City, UT2024
No Degree - International Business
San Diego State University
San Diego, CA02.1997
Skills
- Audit preparation and reporting
- Employee Relations
- Hiring and retention
- Compensation administration and payroll
- Training programs development
- Statistical reporting
- Performance management systems
- Recruitment/staffing
- Personnel records maintenance
- Bilingual-can read, write and speak Spanish.
Timeline
Senior Motor Vehicle Technician
DMV
2022.12 - Current
Motor Vehicle Representative
DMV
2018.10 - 2022.12
HR Coordinator
Harrah's Resourt Souther California
2014.03 - 2018.09
DPS Detective
Pechanga Resort and Casino
2003.07 - 2013.12
Manager
World Wide Wholesellers
2000.02 - 2003.04
No Degree - Business Administration
Western Governors University
No Degree - International Business
San Diego State University
Similar Profiles
Terry DossTerry Doss
Customer Service Representative at DMVCustomer Service Representative at DMV
Kimberly EanesKimberly Eanes
Senior Customer Service Representative at DMVSenior Customer Service Representative at DMV
Gregory BagwellGregory Bagwell
Engineer Technician IV at DMVEngineer Technician IV at DMV