Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Murincsak

Lake Forest,CA

Summary

Dependable public service professional with expertise in all facets of assisting the public with DMV services. Dependable. reliable with a superior work ethic and an outstanding track record of serving the public for almost 14 years.

Overview

19
19
years of professional experience

Work History

Senior Motor Vehicle Technician

Department of Motor Vehicles
01.2011 - Current

*Process complex registration and drivers license transactions
*Process simple registration and drivers license transactions
*Assist co workers with harder transactions, have a supervisory password
*Strong public contact
*Customer service
*Ability to multitask
*Cash Handling
*Fill out complex forms
*Date entry
*Process virtual transactions during COVID19
*Handles confidential information with upmost care and privacy
*Works in DMVA(HATS) and Ease
*Listening skills , logical thinking, flexible when alternative needs arise
*Strong analytical skills
*Strong verbal communication skills
*Have assisted control cashier
*Mentor others in drivers licensing process and Registration process
*work in mentoring role helping assist co workers when a manager is not available
*familiar with monitoring queue
*telework- just as proficient at a window serving public as when teleworking
*Highest level of integrity- I always do what's right
*professional, dependable, punctual and flexible in all my work assignments
*Work well on computer platforms, with software and web products, knowledgable in Microsoft Office and Word and Excel

Customer Service Sales Representative

Home Depot
08.2005 - 01.2011

*Started as cashier
*Scheduling staff for weekly work
*Processed Contractors orders and set up deliveries
*Pulled orders for delivery
*Sold and cleaned tools in tool rental
* Completed inventory and processed contracts
*Helped with parties and earth quake awareness month
*Helped in kids clinic.

Education

High School Diploma -

Ocean View High School
Huntington Beach, CA
06.1982

Skills

Data entry

Forward facing and Virtual Customer Service

Strong knowledge of interpreting policy and procedure

Superior verbal and written communication skills

Desire to help people

Timeline

Senior Motor Vehicle Technician

Department of Motor Vehicles
01.2011 - Current

Customer Service Sales Representative

Home Depot
08.2005 - 01.2011

High School Diploma -

Ocean View High School
Diana Murincsak