N'Gal McNealey
Sacramento,CA
Summary
Dedicated motor vehicle technician with expertise in vehicle registration and compliance. Skilled in analyzing applications, training staff, and maintaining departmental records, contributing to operational efficiency and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Motor Vehicle Technician
California Department of Motor Vehicles
11.2015 - Current
- With Minimal supervision from a Manager, register, add and maintain registration for fleet companies registered with the Department.
- Interacted with field office, agents, the public, and law enforcement to interpret and apply complex provisions of Vehicle Code and departmental policies.
- Analyze department records, registration/title applications and DMV errors.
- Determine appropriateness of documents, fees required, and action to be taken to issue vehicle titles and perform related activities. Analyze Federal Heavy Vehicle Tax documents for accuracy.
- Evaluate complex situations, develop recommendations for appropriate action in accordance with statues and established departmental policy, and generate correspondence to parties involved.
- Recommend an appropriate course of action and initiate correspondence with the parties involved.
- Revoked vehicle ownership validations while protecting the integrity and security of department records.
- Determine the allocation of and analyze fees due/paid to the department.
- Processed fees accurately using Series 1 cash register system.
- Assist field office, agents, the general public and/or law enforcement with complex questions over the telephone.
- Followed through on incomplete records by obtaining supplemental information through telephone and written correspondence to agents and law enforcement.
- Analyze/determine appropriate refunds to customers.
- Reconstruct lost field office documents.
- Maintain integrity and security of the department records while applying critical on-line corrections to the VR database, e.g. VR deletions.
- Supported employee training sessions by facilitating knowledge transfer and addressing participant questions.
Control Cashier 1
California Department of Motor Vehicles
04.2015 - 11.2015
- Analyze vehicle registration applications in Quickweb to verify database information against customer claims.
- Conduct quality audits of vehicle registration applications from business partners to ensure accuracy and identify errors.
- Use DMV Automated Systems to process corrections.
- Use Rumba to place Vehicle Licensing and Title Stops on records.
- Communicate with customers through the use of written letters on Microsoft Word.
- Answer telephone calls to assist customers with questions.
- Prepared documents for imaging to maintain accurate records. for document imaging.
- Train new employees on audit processes and procedures to enhance team competency.
- Write letters to customers and utilize different databases including DMVA Systems, Quickweb, Ease and Rumba.
Motor Vehicle Technician
California Department of Motor Vehicles
11.2011 - 04.2015
- Perform a variety of technical and specialized work, such as analyzing and reviewing vehicle registration applications to determine compliance.
- Verified transaction accuracy, ensuring data integrity for vehicle registration processes.
- Assessed applications for refund eligibility, facilitating compliance with vehicle registration regulations.
- Addressed inquiries on vehicle registration processes, enhancing customer understanding and satisfaction.
- Prepare clear and concise written correspondence to business partners, the public, and other agencies related to laws governing vehicle registration.
Motor Vehicle Technician
California Department of Motor Vehicles
10.2009 - 11.2011
- Utilize a Series 1 terminal, review and analyze vehicle records to determine status of records.
- Queried CALI database and utilized web service to verify vehicle insurance status, ensuring compliance and information accuracy.
- Analyze and verify suspected fraudulent insurance documents with insurance companies.
- Processed transactions based on analysis to maintain accurate records and support operations.
- Answered program-related questions and provided assistance via telephone and correspondence with insurance companies, field offices, headquarters units, and telephone service centers to ensure effective communication.
- Allocated credit media for processing submitted applications from the public and field offices. and checks submitted by the public and field offices.
Stock Worker
JCPenney
02.2006 - 10.2011
- Fulfilled product orders by picking/packing product, entered inventory updates through the inventory system and shipping orders within the required timeframes.
- Fulfilled product orders by accurately picking and packing items to ensure timely delivery.
- Received incoming products from stores and vendors by matching products to invoices and inputting data into the inventory system.
- Maintained clean work environment by organizing work areas and properly disposing of materials to support operational efficiency.
- Assisted customers via telephone, addressing inquiries and concerns to enhance customer satisfaction.
Motor Vehicle Field Representative
California Department of Motor Vehicles
07.2008 - 10.2009
- Managed driver license and vehicle registration processes, issuing licenses and registrations through manual and automated systems, enhancing service delivery.
- Interpreted Vehicle Code provisions and DMV regulations for licensing drivers and registering vehicles, ensuring adherence to policies.
- Served public inquiries on insurance, driver licenses, and vehicle registrations, ensuring clarity and compliance with regulations.
Program Specialist
NCBAC
02.2005 - 06.2008
- Analyzed requirements and interfaced with other specialists to generate program documentation such as plans, schedules, briefings, reports, correspondence, applications and application modifications.
- Reviewed and analyzed program reports, providing actionable comments and assessments to enhance program outcomes.
- Provided technical assessment to customers through program management tasks.
- Advised customers using program knowledge and subject matter expertise to support execution of routine and non-routine tasks.
- Monitored project attendance and schedules to ensure timely completion of deliverables.
- Created and maintained the master files/schedules related to program history, execution and status for the life of the program.
Production Line Worker
Jeld-Wen
10.2005 - 02.2006
- Coordinated development and implementation of product line, ensuring alignment with market needs.
- Prioritized and facilitated development of new products and services for assigned product line, enhancing market relevance.
- Provided technical guidance and information on product applications to company personnel, distributors, and end users, strengthening product knowledge across stakeholders.
- Was an active participant in the business review process. Presented annual strategies, plans, and competitive analysis for new product project status. Worked with the Field Sales Management team to promote and grow responsible product line sales for distributors and end users.
LSA Associate
AT&T
01.2002 - 01.2005
- Successfully implemented, managed and supported Windows 2000/2003 servers in a physical and virtual environment.
- Effectively diagnosed and resolved complex server issues.
- Addressed server problems by troubleshooting hardware, software, and network issues in a timely manner.
- Delivered exceptional customer service to user community, enhancing user satisfaction.
- Collaborated with team members and independently drove project goals to successful completion.
- Handled incoming calls from external clients and internal stakeholders, ensuring timely assistance and support.
- Provided assistance by answering questions related to customer inquiries and requests effectively.
Education
High School -
Luther Burbank High School
Sacramento, CA06-1988
Skills
- Vehicle Registration Systems
- Data Analysis Techniques
- Regulatory Compliance
- Database management
- Quality Control Auditing
- Customer Communication
- Record Management
Timeline
Senior Motor Vehicle Technician
California Department of Motor Vehicles
11.2015 - Current
Control Cashier 1
California Department of Motor Vehicles
04.2015 - 11.2015
Motor Vehicle Technician
California Department of Motor Vehicles
11.2011 - 04.2015
Motor Vehicle Technician
California Department of Motor Vehicles
10.2009 - 11.2011
Motor Vehicle Field Representative
California Department of Motor Vehicles
07.2008 - 10.2009
Stock Worker
JCPenney
02.2006 - 10.2011
Production Line Worker
Jeld-Wen
10.2005 - 02.2006
Program Specialist
NCBAC
02.2005 - 06.2008
LSA Associate
AT&T
01.2002 - 01.2005
High School -
Luther Burbank High School