Derrick Deaton
SUMTER,SC
Summary
Experienced service and operations professional with a strong background in customer service, service recommendations, and complaint resolution. Known for clear communication, organization, and attention to detail.
Overview
12
12
years of professional experience
Work History
Service Advisor
Stivers Hyundai
07.2026 - Current
- Greeted customers and documented vehicle concerns for accurate service intake.
- Created repair orders and verified customer information for service records.
- Communicated maintenance recommendations and repair updates in clear, professional terms.
- Coordinated with technicians to relay diagnostics and prioritize workflow.
Service Advisor
Lugoff Nissan
01.2025 - 07.2026
- Scheduled service appointments and organized daily shop work efficiently.
- Explained repair estimates and reviewed approved services with customers.
- Monitored repair status and followed up on completion timelines.
- Processed invoices and supported warranty documentation for service transactions.
Sales
Farm Fresh Produce
03.2015 - Current
- Implemented cycle counts and reconciliation procedures to reduce discrepancies and improve record accuracy.
- Trained staff on inventory standards, receiving practices, and system documentation requirements.
- Optimized replenishment planning to prevent shortages and support consistent operational flow.
Assistant General Manager/Shop Manager
Travel Centers of America
01.2024 - 01.2025
- Managed staffing, scheduling, and labor coverage to support 24/7 facility demands.
- Directed daily travel center operations, ensuring consistent guest service and team accountability.
- Reviewed sales, labor, and expense trends to support budget and profitability decisions.
- Resolved customer concerns and escalated issues to maintain service quality and retention.
General Manager/Co Owner
Duggie Dogs Express
12.2020 - 06.2023
- Directed daily operations, ensuring efficient service flow and consistent guest experience.
- Led hiring, training, and scheduling to maintain reliable, well-prepared team coverage.
- Oversaw inventory controls, ordering, and vendor coordination to prevent stock shortages.
- Monitored labor, sales, and expenses to support budget compliance and profitability.
Education
Associate of Arts - Business Management
Florence-Darlington Technical College
Florence, SC06-2020
Skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Service recommendations
- Team player mentality
- Handling customer complaints
Timeline
Service Advisor
Stivers Hyundai
07.2026 - Current
Service Advisor
Lugoff Nissan
01.2025 - 07.2026
Assistant General Manager/Shop Manager
Travel Centers of America
01.2024 - 01.2025
General Manager/Co Owner
Duggie Dogs Express
12.2020 - 06.2023
Sales
Farm Fresh Produce
03.2015 - Current
Associate of Arts - Business Management
Florence-Darlington Technical College