Derrick Goodman

• Operated diagnostic equipment to troubleshoot and resolve vehicle issues.
• Conducted regular inspections to ensure compliance with safety standards.
• Assisted in maintaining inventory of tools and parts for efficient operations.
• Collaborated with team members to streamline repair processes and reduce turnaround times.
• Documented service records accurately to improve workflow efficiency.
• Implemented preventative maintenance schedules to enhance vehicle reliability.
• Coordinated with vendors for timely procurement of automotive supplies and parts.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Managed daily operations of 24-hour roadside assistance services.
• Supervised and trained staff on customer service best practices.
• Implemented efficient scheduling systems to optimize service delivery.
• Developed strategies to enhance customer satisfaction and retention.
• Analyzed performance metrics to identify areas for operational improvement.
• Coordinated with vendors to maintain inventory and ensure service readiness.
• Led initiatives to streamline processes, reducing response times significantly.
• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

• Supervised daily shop operations, ensuring adherence to safety protocols and quality standards.
• Trained and mentored junior staff on equipment handling and shop procedures.
• Streamlined workflow processes, enhancing overall efficiency of production activities.
• Coordinated maintenance schedules for tools and machinery to minimize downtime.
• Managed inventory levels, optimizing stock availability and reducing excess waste.
• Checked incoming orders and organized new stock.
• Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
• Trained other employees on how to operate scanners for inventory counts.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Epa608 certified

fork lift operator liclicense

class -A license

• Supervised daily shop operations, ensuring adherence to safety protocols and efficiency standards.
• Trained and mentored junior technicians on equipment maintenance and repair techniques.
• Coordinated workflow schedules to optimize resource allocation and minimize downtime.
• Implemented process improvements that enhanced productivity and reduced operational costs.
• Conducted regular inspections of vehicles to identify maintenance needs and ensure compliance with regulations.
• Oversaw inventory management, ensuring availability of necessary parts and tools for timely repairs.
• Led team meetings to discuss performance metrics, address challenges, and strategize solutions for operational efficiency.