Derrick Halliday
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Specialist
Location Based Technologies
05.2015 - 06.2023
- Serves customers by providing product and service information and resolving product and service problems
- Top sales and MRR generation for 6 years straight.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Mechanic
Honeywell
04.2012 - 01.2015
- Responsible for tear down, build, and analytical operations on over sixteen aircraft APU starter units
- Daily use of mechanical tooling as well as manual lathe and balance machine operation
- Teardown and inspection of aircraft propulsion unit pumps and fans for fuel control modules
- Certified Trainer on cross train and new hire
- Managed quality control for integrated supply chain in repair and overhaul controls and accessories
- Replaced damaged, missing, or defective parts with new and refurbished components.
Warehouse Distribution Technician
Honeywell
02.2010 - 02.2012
- Managed inventory control, quality, and distribution for both internal and external vendors
- Picked orders, scanned products and packed boxes.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Managed and maintained warehouse to comply with company policies and federal regulations.
- Collaborated with other departments on supply and quality issues.
Education
High school diploma -
Red Mountain High School
Mesa, AZSkills
- Account Management
- Sales
- Billing
- Nine years working remotely
- Domestic customer service
- Global customer service utilizing Google translate
- Customer Data Confidentiality
- Microsoft Word, Excel, Google docs, Fuse bill, Stack bill, Nanorep, Shopify, Pulse, Zoom and Skype business
- Knowledge of GPS and cellular/satellite systems
- Warehouse Distribution Experience
- Customer focus & orientation
- Responding to customer situations with sensitivity
Timeline
Customer Service Representative Specialist
Location Based Technologies
05.2015 - 06.2023
Mechanic
Honeywell
04.2012 - 01.2015
Warehouse Distribution Technician
Honeywell
02.2010 - 02.2012
High school diploma -
Red Mountain High School