Derrick Henson
Livingston,TX
Overview
7
7
years of professional experience
Work History
RV Technician
Moore Better RV
Livingston, TX
08.2023 - Current
- Diagnosed and repaired RV electrical systems, ensuring optimal performance for customers.
- Conducted routine maintenance and inspections on various RV models to enhance reliability.
- Collaborated with team members to streamline repair processes, improving workshop efficiency.
- Assisted in training new technicians on safety protocols and equipment usage.
- Managed inventory of parts and tools, ensuring availability for timely repairs.
- Resolved customer inquiries and concerns, providing exceptional service and support.
- Utilized diagnostic tools effectively to troubleshoot mechanical issues in RVs.
- Installed newly purchased equipment in recreational vehicles.
- Assisted management in developing preventative maintenance schedules for clients'' RVs, ensuring longevity of their vehicles'' lifecycle.
- Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Provided specialized electrical system diagnostics and repairs, improving overall functionality of clients'' recreational vehicles.
RV Technician
Empire RV and Marine
Liberty, TX
05.2020 - 03.2022
- Implemented quality control measures to maintain high standards in service delivery.
- Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
- Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
- Contributed to positive online reviews by delivering exceptional customer service both in-person and via phone/email correspondence.
- Diagnosed and resolved complex mechanical issues for enhanced vehicle performance and reliability.
- Reduced downtime for clients by promptly addressing emergency roadside assistance calls as needed.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Diagnosed and repaired RV electrical systems, ensuring optimal performance for customers.
RV Technician
Cutting Edge Rv
Baytown, TX
05.2019 - 12.2021
- Managed inventory of parts and supplies, ensuring optimal stock levels for uninterrupted service operations.
- Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
- Mentored junior technicians, sharing valuable knowledge and expertise for improved team performance.
- Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
- Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
- Maintained a safe work environment by adhering to safety protocols and conducting regular inspections of tools and equipment.
- Utilized advanced diagnostic tools accurately for quick identification of potential issues before they escalated into costly repairs.
Education
High School Diploma -
Klein Forest High School
Houston, TXSkills
- Brake system maintenance
- Electrical systems troubleshooting
- Suspension systems
- Hydraulic systems
- Appliance installation mastery
- HVAC system maintenance
- Solar inverter installation
- Interior remodeling expertise
- Awning installation and repair
- Roof repair techniques
- Solar panel integration
- Plumbing repair expertise
- Flooring replacement proficiency
- Slide-out mechanisms
- Battery system management
- RV inspection procedures
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Brake systems
- Multitasking Abilities
- Excellent communication
- Reliability
Timeline
RV Technician
Moore Better RV
08.2023 - Current
RV Technician
Empire RV and Marine
05.2020 - 03.2022
RV Technician
Cutting Edge Rv
05.2019 - 12.2021
High School Diploma -
Klein Forest High School