Derrick Herring
Bessemer,AL
Summary
I am a hardworking person who works great with others. I believe in building up others around me. I always lead by example. My attention to detail helps me to solve problems. I multi-task well which helps me to manage projects and other people well. My extensive background in leadership and customer service makes me a prime candidate for this position. I have ample experience leading others and guiding them into leadership roles. My customer service background helps me to lead and defuse hostel situations and come up with solutions that the customer and keeps the integrity of the company.
Overview
23
23
years of professional experience
Work History
General Maintenance Mechanic
UAB
Birmingham, AL
09.2023 - Current
- Respond promptly to emergency maintenance request from Hospital staff.
- Maintained a clean working environment, adhering to industry best practices for health and safety compliance.
- Improved facility efficiency by performing regular maintenance tasks and addressing issues promptly.
- Demonstrated proficiency in various trade skills.
- Provided exceptional customer service when interacting with hospital staff regarding maintenance concerns.
- Work with other team members to complete assign tasks in a timely manner.
Front Office Manager
In and Auto Service
Bessemer, AL
10.2023 - 04.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients.
- Ordered and picked up parts and kept up with the inventory.
Parts Sales Manager
AutoZone
Bessemer, AL
08.2021 - 10.2023
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Ordered parts for customers, repair shops, and service departments.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Supervised and trained staff on product knowledge and customer service.
- Built relationships with customers and community to establish long-term business growth.
Delivery Driver
All Pro Distributing
Calera, AL
04.2023 - 08.2023
- Delivered packages to customer business.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Trained new drivers when they were hired.
Delivery Driver
All Pro Distributing
Calera, AL
11.2020 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Trained new drivers when they came in
Delivery Driver
Smith Family Tire
Hanceville, AL
10.2019 - 11.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer business/businesses.
- Handled COD payments from customers
Firefighter
Fairfield Fire Department
Fairfield, AL
04.2019 - 10.2019
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Delivery Driver
Ram Tool Construction Supply Co.
Birmingham, AL
05.2018 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Warehouse Worker/Delivery Driver
Southeastern Meats
Birmingham, AL
02.2018 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Delivery Driver/Installer
Jb Hunt FMS
Birmingham, AL
12.2016 - 02.2018
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Earned the title of trainer while working there.
- Through hardwork, and a perfect driving record I earned Driver of the Month.
Security Supervisor
Valor Security Services Inc
Birmingham, AL
06.2008 - 03.2017
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Provided a safe place for customers to shop.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Lead 20 Officers, who answered directly to me. Also supervised 50 other Officers when I filled in at other sites.
- Made schedules and did payroll for my facility.
Production Line Assembly Worker
North America Onsite/Mercedes
Vance, AL
05.2014 - 12.2016
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Trained new hires
Driver/Warehouse Worker
PGW
Birmingham, AL
06.2013 - 05.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered auto glass and products to customer on time and in excellent condition.
Barber
Fields of Elegance Barber and Style Shop
Birmingham, AL
09.2007 - 06.2008
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Aircraft Mechanic
Pemco Aeroplex
Birmingham, AL
06.2003 - 08.2007
- Performed aircraft maintenance on KC-135 refueler planes for scheduled preventive actions.
- Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
Grocery Sacker
Food World Stores
Birmingham, AL
03.2002 - 03.2003
- Demonstrated adaptability by learning various department tasks to provide support as needed throughout the store.
- Increased checkout efficiency by promptly and accurately bagging groceries according to customer preferences.
- Enhanced store safety with prompt attention to spills, hazards, and proper signage placement.
- Contributed to a positive work environment through proactive communication and collaboration with colleagues.
Education
Certificate - Field Engineering
Jefferson State Community College
Pell City, AL04.2025
High School Diploma -
West End High School
Birmingham, AL05.2003
Skills
- Pay close attention to detail
- Excellent communication
- Excellent customer service
- Problem-solving
- Dependable/reliable
- Project management
- Lock out tag out procedures
- Sales management
Timeline
Front Office Manager
In and Auto Service
10.2023 - 04.2024
General Maintenance Mechanic
UAB
09.2023 - Current
Delivery Driver
All Pro Distributing
04.2023 - 08.2023
Parts Sales Manager
AutoZone
08.2021 - 10.2023
Delivery Driver
All Pro Distributing
11.2020 - 04.2022
Delivery Driver
Smith Family Tire
10.2019 - 11.2020
Firefighter
Fairfield Fire Department
04.2019 - 10.2019
Delivery Driver
Ram Tool Construction Supply Co.
05.2018 - 04.2019
Warehouse Worker/Delivery Driver
Southeastern Meats
02.2018 - 05.2018
Delivery Driver/Installer
Jb Hunt FMS
12.2016 - 02.2018
Production Line Assembly Worker
North America Onsite/Mercedes
05.2014 - 12.2016
Driver/Warehouse Worker
PGW
06.2013 - 05.2014
Security Supervisor
Valor Security Services Inc
06.2008 - 03.2017
Barber
Fields of Elegance Barber and Style Shop
09.2007 - 06.2008
Aircraft Mechanic
Pemco Aeroplex
06.2003 - 08.2007
Grocery Sacker
Food World Stores
03.2002 - 03.2003
Certificate - Field Engineering
Jefferson State Community College
High School Diploma -
West End High School