Raquel Wilkerson
Oklahoma City,OK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
4
4
years of professional experience
Work History
Avis Car Rental
Customer Service Rep
05.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
- .Documented security-related incidents, including theft, vandalism, or disturbances, and prepared detailed reports.
- Interacted with visitors, employees, and vendors, providing assistance and maintaining a professional demeanor.
- assisted with customer checking out rentals
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Digital Shopper
Wal-Mart
05.2021 - 03.2025
- Reviewed customer orders, located selected merchandise on the sales floor
- Ensured the accuracy for customers’ orders, dispensed customer orders quickly and accurately in varying conditions
- Provided customers service by acknowledging the customer and identified customers’ needs
- Stocking shelves, picking items
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
Security Gaurd
Elite Security
01.2024 - 05.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
Consumer Cellular
04.2023 - 12.2024
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Upheld quality control policies and procedures to increase customer satisfaction
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
Customer Account Representative
Rent-A-Center
09.2021 - 12.2021
- Managing customer accounts and payments
- Resolved customer issues and answers questions
- Collected payments by accepting cash, checks, or change payments from customers and makes change for cash customers
- Deliver furniture to customers residents
- Unloading, checking for discrepancies and storing receive return to stock from production maintaining inventory accuracy upon arrival
Security Officer
Allied Security
01.2021 - 05.2021
- Checked for safety hazards and took corrective action when necessary
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Confirmed visitor identification prior to granting entry into the building
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance
Education
High School -
Classen SAS High School
Oklahoma City, OK05.2021
Skills
- Customer Service Representative
- Retail sales customer service
- Information Security
- In-store support
- Call Management
- Feedback gathering
- Inbound and Outbound Calling
- Materials organization
- Account Updating
- Program Support
- Customer-focused mindset
- Interpersonal skills
- Pay close Attention to Detail
- Proficient in Microsoft Office programs
- Written & verbal communication
- Shipping and receiving
- Picking, packing and stocking
- Order fulfillment
- General security
- Incident reporting
- Report writing
- Detail-oriented
Timeline
Avis Car Rental
Customer Service Rep
05.2024 - 10.2024
Security Gaurd
Elite Security
01.2024 - 05.2024
Customer Service Representative
Consumer Cellular
04.2023 - 12.2024
Customer Account Representative
Rent-A-Center
09.2021 - 12.2021
Digital Shopper
Wal-Mart
05.2021 - 03.2025
Security Officer
Allied Security
01.2021 - 05.2021
High School -
Classen SAS High School
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