Summary
Overview
Work History
Education
Skills
Fitness, Art, Debate, Music, and Indoor Rock Climbing
Timeline
Generic

Derrick Jean-Baptiste

Ocoee,FL

Summary

Driven and Energetic worker highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction and great teamwork. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication while being dependable on creating productive and enjoyable visits for customers.

Overview

3
3
years of professional experience

Work History

Front Service Clerk

Publix
04.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Master of Arts - Business Economics

University of Central Florida
Orlando, FL
05.2026

Skills

  • Product Merchandising
  • Listening Skills
  • Conflict Management
  • Administrative Skills
  • Cash Handling
  • Guest Inquiries
  • Accuracy and Efficiency
  • Cleaning and Sanitizing

Fitness, Art, Debate, Music, and Indoor Rock Climbing

 Fitness has been a crucial part, not only in improving my health, but also in giving me structure and discipline. I have absolutely dedicated myself to it, losing over 40 lbs of fat and building a significant amount of muscle since July 2021 to the current day with no plans of slowing down. I've always used drawing as an outlet to organize my thoughts, starting from the second grade by reimagining characters from my favorite shows in my mind, which would then translate into my later years, as I liked to take part in art classes and play a major role in many group projects. In my adolescent years, music became truly inspirational to me, and I developed a love for rock, hip-hop, and rap. While attending UCF, I would go to the gym, which had an indoor rock climbing course that challenged me in a different way than weightlifting, requiring me to understand my body and how to use leverage. This has turned out to be a fruitful pastime. 

Timeline

Front Service Clerk

Publix
04.2021 - Current

Master of Arts - Business Economics

University of Central Florida
Derrick Jean-Baptiste