Derrick Lewis
Roanoke,VA
Summary
Driven and personable individual with knack for customer service and problem-solving. Knowledge of reservation systems and ability to handle transactions efficiently. Committed to ensuring seamless rental experience for all customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Car Rental Agent
MLS
Roanoke, VA
11.2025 - Current
- Assisted customers with vehicle selection and rental agreements.
- Processed rental transactions using proprietary booking software.
- Conducted vehicle inspections to ensure quality and safety standards.
- Managed customer inquiries, providing prompt and accurate information.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
Car Rental Agent
Avis Budget Group
Roanoke
08.2025 - 02.2026
- Supported marketing initiatives by promoting special offers to customers.
- Coordinated vehicle returns and maintained cleanliness of fleet.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Executed sales and marketing initiatives to increase revenue for company.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
Rental Car Cleaner
HireOne
Roanoke Va
06.2025 - 11.2025
- Cleaned and detailed rental vehicles to meet company standards for presentation and hygiene.
- Inspected vehicles for damages and reported findings to management promptly.
- Operated cleaning equipment and tools efficiently, ensuring optimal performance.
- Coordinated with team members to maintain cleanliness in high-demand periods.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Followed safety protocols during cleaning processes to minimize hazards and risks.
- Assisted in training new staff on cleaning procedures and best practices.
Oil Change Technician
Take 5 Oil Change
Roanoke, VA
02.2025 - 08.2025
- Conduct oil changes efficiently following established safety protocols and procedures.
- Utilize diagnostic tools to identify vehicle issues and recommend necessary services.
- Maintain cleanliness and organization of work area, ensuring compliance with company standards.
- Assist customers in understanding service options, enhancing overall satisfaction and retention.
- Collaborate with team members to streamline workflow and reduce service time effectively.
- Train new technicians on standard operating procedures and customer service practices.
- Implement best practices for inventory management, ensuring availability of essential supplies.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
Janitor
Usfoodproducts
Roanoke, VA
02.2025 - 07.2025
- Maintained cleanliness and sanitation standards in all areas of facility.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently.
- Assisted in inventory management of cleaning supplies, ensuring availability.
- Followed safety protocols to minimize hazards and promote workplace safety.
- Conducted routine inspections to identify maintenance needs and report issues.
- Collaborated with team members to execute daily cleaning tasks effectively.
- Implemented best practices for waste disposal and recycling procedures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Crew Transport
PTI Transportation
Roanoke Va
10.2024 - 07.2025
- Maintained accurate logs of vehicle inspections and maintenance schedules.
- Monitored traffic conditions to optimize route efficiency and reduce delays.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety standards.
- Collaborated with dispatch to coordinate deliveries and address customer inquiries.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Crew Member
Dodges Chicken Store
Troutville, VA
08.2024 - 01.2025
- Prepared food items following health and safety standards
- Assisted customers with orders and inquiries
- Operated kitchen equipment to ensure efficient food preparation
- Maintained cleanliness and organization in work areas
- Collaborated with team members to meet service goals
- Monitored inventory levels and reported shortages to management
- Trained new crew members on operational procedures
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
William Fleming
Roanoke, VA06.2019
Skills
70-20 adjuster license
Certification
70-20 all lines adjuster license
Timeline
Car Rental Agent
MLS
11.2025 - Current
Car Rental Agent
Avis Budget Group
08.2025 - 02.2026
Rental Car Cleaner
HireOne
06.2025 - 11.2025
Oil Change Technician
Take 5 Oil Change
02.2025 - 08.2025
Janitor
Usfoodproducts
02.2025 - 07.2025
Crew Transport
PTI Transportation
10.2024 - 07.2025
Crew Member
Dodges Chicken Store
08.2024 - 01.2025
High School Diploma -
William Fleming