Derrick Martin
Winder,GA
Summary
Excellence performance in customer service and cash handling, I excelled at Bourbon Street by enhancing customer satisfaction and streamlining transactions. Adept at addressing customer needs, I significantly contributed to maintaining high accuracy levels in cash transactions, ensuring operational excellence and reliability.
Overview
17
17
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
10.2020 - 09.2021
- Alternated goods in inventory by observing first-in and first-out approach.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Help Desk Technician
Orkin Pest Control
01.2016 - 05.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Sushi Cook
Eurasia
06.2013 - 05.2014
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Line Shift Lead
Applebee's
06.2012 - 03.2013
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Retail Area Manager
Bourbon Street Et Al.
05.2008 - 05.2012
- Built and strengthened cross-functional partnerships to improve sales success.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Trained and developed new employees for ease of transition into team.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Walmart
07.2007 - 05.2008
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Bourbon Street
10.2004 - 01.2007
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Science - Computer Science Networking And Engineering
Troy University Online
Troy, AL10.2024
Master of Science - Programming And Game Development
Troy University
Troy, AL05.2019
Bachelor of Science - Applied Computer Science
Troy University
Dothan05.2014
Associate of Applied Science - Computer Programming
Wallace Community College
Dothan05.2010
High School Diploma -
Dale County High School
Midland City, AL05.2005
Skills
- Cash Handling
- Customer Service
- Drawer balancing
- Customer Assistance
- Money Handling
- Verbal communication
Timeline
Amazon Warehouse Associate
Amazon
10.2020 - 09.2021
Help Desk Technician
Orkin Pest Control
01.2016 - 05.2019
Sushi Cook
Eurasia
06.2013 - 05.2014
Line Shift Lead
Applebee's
06.2012 - 03.2013
Retail Area Manager
Bourbon Street Et Al.
05.2008 - 05.2012
Cashier
Walmart
07.2007 - 05.2008
Cashier
Bourbon Street
10.2004 - 01.2007
Master of Science - Computer Science Networking And Engineering
Troy University Online
Master of Science - Programming And Game Development
Troy University
Bachelor of Science - Applied Computer Science
Troy University
Associate of Applied Science - Computer Programming
Wallace Community College
High School Diploma -
Dale County High School