Derrick Martin
Winder,GA
Summary
Excellence performance in customer service and cash handling, I excelled at Bourbon Street by enhancing customer satisfaction and streamlining transactions. Adept at addressing customer needs, I significantly contributed to maintaining high accuracy levels in cash transactions, ensuring operational excellence and reliability.
Overview
17
17
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
Jefferson, GA
10.2020 - 09.2021
- Alternated goods in inventory by observing first-in and first-out approach.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Help Desk Technician
Orkin Pest Control
Dothan
01.2016 - 05.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Sushi Cook
Eurasia
Dothan Al
06.2013 - 05.2014
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Line Shift Lead
Applebee's
Dothan, AL
06.2012 - 03.2013
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Retail Area Manager
Bourbon Street Et Al.
Dothan, AL
05.2008 - 05.2012
- Built and strengthened cross-functional partnerships to improve sales success.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Trained and developed new employees for ease of transition into team.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Walmart
Dothan, AL
07.2007 - 05.2008
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Bourbon Street
Dothan AL
10.2004 - 01.2007
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Science - Computer Science Networking And Engineering
Troy University Online
Troy, AL10.2024
Master of Science - Programming And Game Development
Troy University
Troy, AL05.2019
Bachelor of Science - Applied Computer Science
Troy University
Dothan05.2014
Associate of Applied Science - Computer Programming
Wallace Community College
Dothan05.2010
High School Diploma -
Dale County High School
Midland City, AL05.2005
Skills
- Cash Handling
- Customer Service
- Drawer balancing
- Customer Assistance
- Money Handling
- Verbal communication
Timeline
Amazon Warehouse Associate
Amazon
10.2020 - 09.2021
Help Desk Technician
Orkin Pest Control
01.2016 - 05.2019
Sushi Cook
Eurasia
06.2013 - 05.2014
Line Shift Lead
Applebee's
06.2012 - 03.2013
Retail Area Manager
Bourbon Street Et Al.
05.2008 - 05.2012
Cashier
Walmart
07.2007 - 05.2008
Cashier
Bourbon Street
10.2004 - 01.2007
Master of Science - Computer Science Networking And Engineering
Troy University Online
Master of Science - Programming And Game Development
Troy University
Bachelor of Science - Applied Computer Science
Troy University
Associate of Applied Science - Computer Programming
Wallace Community College
High School Diploma -
Dale County High School