Marquise Boyd

Demonstrated success in retail sales and customer engagement, driving store sales and boosting customer satisfaction through exceptional communication and in-depth product knowledge. Committed to leveraging problem-solving abilities and collaborative teamwork to meet customer needs and exceed sales targets. Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.

Amazon Warehouse Associate (Picker & Packer)

Productivity & Efficiency

• Consistently exceeded daily and weekly productivity goals by 15–25%, ensuring on-time order fulfillment.
• Successfully met and exceeded productivity goals for over 5 years, maintaining consistent top-tier performance in picking, packing, and palletizing operations.
• Operated warehouse technology and handheld scanners efficiently to manage real-time inventory tracking and ensure accurate shipment documentation.

Quality & Accuracy

• Maintained an error rate below 1% in order processing, reducing customer complaints and returns.
• Conducted quality checks that improved outbound accuracy and reduced shipping errors by 10%.
• Accurately picked and packed hundreds of customer orders per shift with a 99.9% accuracy rate, contributing to high customer satisfaction and low return rates.
• Earned multiple Amazon performance pins and recognitions for surpassing standard pace requirements while upholding strict quality standards.
• Achieved Top Performer status for accuracy and speed in order picking and packing.

Safety & Compliance

• Upheld Amazon’s 100% safety compliance record by following and promoting all warehouse safety protocols.
• Performed quality control checks on outbound and inbound shipments, ensuring all products met Amazon’s quality and safety guidelines.
• Maintained 100% adherence to safety protocols across all work areas; recognized for a flawless safety record throughout employment.
• Consistently met and exceeded monthly sales targets by providing personalized service and actively engaging with every customer.
• Recognized for outstanding customer service, frequently receiving compliments and positive feedback from travelers and repeat clients.
• Trained and mentored new team members on product knowledge, sales techniques, and company service standards, helping improve team performance.
• Demonstrated strong cash handling accuracy, maintaining a flawless record in high-volume, fast-paced duty-free environments.
• Contributed to increased sales of high-end sunglasses and fashion accessories through expert product recommendations and cross-selling.
• Maintained a polished, professional image that aligned with luxury brand expectations, enhancing the overall customer shopping experience.
• Supported store operations by assisting with merchandising, stock organization, and visual presentation to attract customer attention and drive sales.

• OSHA 10-Hour General Industry Safety Certification – Demonstrates knowledge of workplace safety standards and hazard prevention.
• Forklift Operator Certification – Trained and certified in safe forklift and pallet jack operation.
• RF Scanner & Warehouse Management Systems (WMS) Training – Experienced in accurate order picking, inventory control, and product tracking.