Derrick Mason
Wichita,KS
Summary
Results-driven Lead Account Manager with 8+ years of experience supporting commercial and residential security accounts. Skilled in conflict resolution, cross-functional coordination, and customer relationship management. Proven ability to resolve escalations, support renewals, and improve account stability.
Overview
10
10
years of professional experience
Work History
Account Manager
ADT Security
Wichita, Kansas
01.2017 - Current
- Leveraged in-depth knowledge of industry trends and market conditions to provide strategic advice to clients.
- Resolved client escalations by addressing service concerns through effective communication.
- Processed contract renewals and maintained account records to support customer retention.
- Assisted with ADT security customer accounts by managing service agreements efficiently.
- Coordinated alarm system updates with installation teams to ensure timely implementation.
Lead Account Manager
Protection 1 Security Solutions
Wichita, Kansas
09.2020 - 09.2025
- Managed commercial and residential security accounts for Protection 1 clients.
- Resolved escalated customer concerns related to alarms and service, enhancing client satisfaction.
- Collaborated with sales and operations teams to identify and implement tailored security solutions.
- Coordinated cross-functional teams in sales, finance, legal, and IT to streamline project execution.
- Negotiated contracts with vendors for the purchase of goods or services at the best possible price.
Account Manager
ADT Security
Wichita, Kansas
01.2017 - 09.2020
- Resolved customer complaints promptly to maintain account retention.
- Reviewed billing issues and resolved account inquiries to enhance client satisfaction.
- Assisted customers with technical issues to ensure a seamless service experience.
- Prepared monthly financial statements for each account.
Education
High School Diploma -
South High School
Wichita, KS05-2006
Skills
- Contract negotiation
- CRM management
- Customer relationship management
- Account reconciliation
- Financial analysis
- Security system management
- Market analysis
- Data analytics
- Upselling
- Upsell opportunities
- Problem solving
- Conflict resolution
- Effective communication
- Relationship building
Timeline
Lead Account Manager
Protection 1 Security Solutions
09.2020 - 09.2025
Account Manager
ADT Security
01.2017 - Current
Account Manager
ADT Security
01.2017 - 09.2020
High School Diploma -
South High School