Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DERRICK MCQUARTER

Newnan,GA

Summary

Dynamic Human Resources Business Partner at Amazon.com Inc. with a proven track record in policy implementation and employee relations. Achieved a 13.17% increase in KPIs through strategic engagement initiatives. Skilled in leadership coaching and performance management, driving team effectiveness and fostering a high-performing culture.

Overview

6
6
years of professional experience

Work History

Human Resources Business Partner

Amazon.com Inc.
Moreland, GA
06.2024 - Current
  • Conduct monthly reviews using Organizational Health Index (OHI) metrics to evaluate team effectiveness, leadership behaviors, and overall cultural health, driving data-informed engagement and performance strategies.
  • Achieved a 13.17% increase in employee relations KPI's through HR standard work transformation and supporting projects driving a positive associate experience.
  • Led planning and execution of high-volume events such as Peak and Prime, managing engagement initiatives and communications tied to mandatory extra time (MET), while overseeing a $70K budget for incentives, recognition programs, and morale-boosting activities to drive retention and sustain performance.
  • Coach managers through corrective action processes within the HRIS system to ensure policy compliance, mitigate legal risk, and reinforce accountability in support of a high-performing culture and operational excellence.
  • Manage sensitive employee relations cases and investigations, maintaining documentation and policy adherence using internal HR systems.
  • Review and verify non-exempt termination approval requests for accuracy, gathering all supporting documentation, and escalating to the next approver in the reporting chain.

FOUNDER & SCREENWRITER

Jroad Productions
Atlanta, GA
01.2019 - Current
  • Developed over 30 original TV and film story concepts with complete story arcs, loglines, and character journeys.
  • Applied storytelling frameworks to explore emotional complexity and social themes, aligning with professional screenplay standards.
  • Wrote two complete pilot episode for an original TV series, focusing on family dynamics and emotional realism.
  • Built an extensive catalog of loglines, treatments, and story outlines, applying professional screenwriting techniques and narrative structure.
  • Continually research industry trends, screenplay formatting, and story development best practices to elevate storytelling craft.
  • Use creative writing to enhance HR communication strategies, drive engagement campaigns, and develop employee-facing content.

AREA MANAGER

Amazon.com Inc.
Moreland, GA
05.2023 - 06.2024
  • Led labor planning, workforce forecasting, and shift alignment to ensure consistent productivity and labor optimization.
  • Led a team of over 200 associates, leveraging performance metrics (Pick Rate, CPT, Quality) to identify trends, address underperformance, and implement coaching strategies that resulted in a 6% productivity increase within two months.
  • Facilitate onboarding and training programs aligned with company policy, fostering a safe and inclusive environment for new hires.
  • Collaborated with cross-functional teams to resolve operational challenges and meet performance goals.
  • Managed labor tracking and staffing for indirect functions, partnering with Finance to ensure labor hours aligned with production volume and operational demand; accurately coded time in labor tracking systems to control indirect costs and support budget compliance.

CUSTOMER SERVICE SPECIALIST | SHIFT LEAD

BEST BUY
Lafayette, LA
09.2019 - 05.2023
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Shared expert product knowledge and made professional recommendations to help customers throughout the buying process.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Assisted in the protection of assets and handling of returns.
  • Supervised and monitored loss prevention programs through analyzing reports and all cash control procedures.

Education

MBA - Human Resource Management

University of Louisiana At Lafayette
Lafayette, LA
12.2024

Bachelor of Science - Biology

University of Louisiana At Lafayette
Lafayette, LA
05.2023

Skills

  • Policy implementation and HR compliance
  • Retail management
  • Employee relations and investigations
  • Talent development and succession planning
  • Cross-functional collaboration
  • Leadership coaching and team engagement
  • Performance management and metrics analysis
  • Organizational design and workforce planning
  • Storytelling and creative writing

Timeline

Human Resources Business Partner

Amazon.com Inc.
06.2024 - Current

AREA MANAGER

Amazon.com Inc.
05.2023 - 06.2024

CUSTOMER SERVICE SPECIALIST | SHIFT LEAD

BEST BUY
09.2019 - 05.2023

FOUNDER & SCREENWRITER

Jroad Productions
01.2019 - Current

MBA - Human Resource Management

University of Louisiana At Lafayette

Bachelor of Science - Biology

University of Louisiana At Lafayette

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