Derrick Miller
Rockland,MA
Summary
Dynamic Assistant Store Manager with BJ's Wholesale, skilled in inventory management and employee training. Successfully led a team of 100 plus, enhancing operational efficiency and customer satisfaction. OSHA-certified forklift trainer, adept at problem-solving and effective communication, driving team performance and compliance with safety regulations. Passionate about fostering a positive work environment.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
BJ's Wholesale
Stoughton, MA
05.2000 - Current
- Addressed customer complaints promptly and managed issues arising during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Involved with the club's yearly inventory and preparation.
- I have held positions starting as a cashier and have been promoted to Assistant Club Manager.
- Those positions are in no particular order: cashier, recovery team member, replenishment manager, overnight manager, customer service manager, senior merchandise manager, and temporary club manager.
- While in the Quincy location, I oversaw a team of 30 team members and did a reset of the club. My responsibilities were to give each group the plans for the night and answer or solve issues or questions as they arose during the night.
- Drive a stand-up or sit-down electric forklift. I have been OSHA-certified at the Crown Forklift facility, and I can train others to drive forklifts as well.
Education
High School Diploma -
Massasoit Community College
Brockton, MASkills
- Inventory management
- Customer service
- Staff scheduling
- Employee training
- Regulatory compliance
- Performance assessment
- OSHA certified forklift trainer
- Problem solving
- Effective communication methods
Affiliations
- Play golf in free time
- Avid spots and movie fan
- Have a dog and cat who along with my wife we love to take walks/hikes with dog.
Timeline
Assistant Store Manager
BJ's Wholesale
05.2000 - Current
High School Diploma -
Massasoit Community College
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