Derrick S. Mitchell
Brooklyn,N.Y.
Summary
Dynamic Operations Coordinator with a proven track record at New York City Rescue Mission, excelling in regulatory compliance and staff training. Expert in budget management and program evaluation, I drive operational excellence and foster team development, ensuring adherence to policies while enhancing service delivery and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Samaritan Daytop Village
Queens, N.Y.
09.2023 - Current
- Ensures program adherence to Federal, state, and regulatory guidelines governing physical plant, food services operations, and fire/safety management in compliance with DHS policies and procedures.
- Train, develop and provide supervision of operations staff.
- Manages and monitors daily kitchen operations, vehicle/transportation systems, and the facility as per policies/procedures in the agency’s Health, Safety, and Risk Management Manual.
- Audit operations binders to ensure compliance of DHS and SDV policies and procedures.
- Hiring manager as well as administer progressive counseling notices for performance issues as needed.
- Provide input in weekly case conferences with clients.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Monitored inventory levels to ensure adequate stock was available at all times.
Fulfillment Associate
Amazon
Staten Island, N.Y.
10.2021 - 09.2023
- Stow units in designated bins for customer fulfillment
Associate Site Director
Bowery Mission
New York, N.Y.
10.2018 - 03.2020
- Oversaw day to day 24/7 operation of 194 bed shelter for adult men and women
- Oversaw and implemented Work Therapy program compliance for program residents
- Responsible for fire safety compliance and training as FSD and F01 by FDNY
- Hired and trained staff filling open positions for two sites
- Oversaw scheduling of staff, paid time off and performance appraisals
- Oversaw housekeeping and maintenance of the facility
- Responsible for implementing security measures and ensuring the safety and hospitality of the clients
- Implemented policies and procedures to ensure compliance of daily operational procedures
- Coached and developed staff by meeting with direct reports weekly
- Oversaw purchases and expenditures according to budget
- Compiled program data for quarterly board meeting reports
Director of Operations
New York City Rescue Mission
New York, N.Y.
01.2016 - 10.2018
- Managed and oversaw the day-to-day operations of shelter (food services, maintenance)
- Prepared annual budget of operating expenses and managed expenditures
- Ensured compliance of department of health in our food services department
- Implemented policies and procedures to ensure consistency throughout the organization
- Additional duties: Case Manager – managed a caseload of 25 program men
- Additional duties: Program - Facilitate weekly recovery groups
- Additional duties: Counselor – One on One weekly sessions with program men
Operations Manager
New York City Rescue Mission
New York, N.Y.
03.2003 - 01.2016
- Oversaw the daily operations of the shelter
- Managed new hire’s paperwork, benefit enrollment and payroll for staff members
- Trained and developed staff members and department heads
- Managed administrative functions to ensure all paperwork was processed
- Instructed Life Skills classes as part of the work therapy training
Education
Diploma -
Lincoln High School
College Credits -
Westchester Business Institute
Skills
- Regulatory compliance
- Inventory management
- Budget management
- Staff training
- Performance management
- Program evaluation
Certification
- F-02 FDNY Certificate of Fitness
- F-80 FDNY Certificate of Fitness
Timeline
Director of Operations
Samaritan Daytop Village
09.2023 - Current
Fulfillment Associate
Amazon
10.2021 - 09.2023
Associate Site Director
Bowery Mission
10.2018 - 03.2020
Director of Operations
New York City Rescue Mission
01.2016 - 10.2018
Operations Manager
New York City Rescue Mission
03.2003 - 01.2016
Diploma -
Lincoln High School
College Credits -
Westchester Business Institute
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