Rhiannon Harkins
Round Lake Beach,IL
Summary
Dynamic operations leader with a proven track record at Lindenhurst Restaurant Group, excelling in customer satisfaction and team management. Expert in strategic planning and process improvements, fostering high-performing teams while enhancing operational efficiency. Recognized for strong communication skills and a results-oriented approach, driving continuous growth and development in diverse environments. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Independent Environmental Specialist committed to growing positive relationships with clients and colleagues at various organizational levels. Polished in overseeing field examinations and reporting about hazardous locations and developing and recommending solutions to eliminate pollution or environmental hazards. Recognized for facilitating Type education and outreach programs and events.
Results-driven Job Title with experience in environmental health and safety. Successful at developing and managing environmental programs, conducting environmental assessments and educating public on environmental issues. Possesses excellent communication and problem-solving skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced with environmental assessments, pollution control measures, and regulatory compliance. Utilizes knowledge of environmental laws and best practices to ensure sustainable project outcomes. Track record of collaborating with diverse teams to implement effective environmental solutions.
Diligent Desired Position with background in environmental protection and sustainability initiatives. Demonstrated success in implementing waste reduction programs and ensuring compliance with environmental regulations. Proven ability to conduct thorough environmental assessments and collaborate effectively with multidisciplinary teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
My home
Lake county, Illinois
02.2019 - Current
- Planned and monitored day-to-day running of life and childcare to facilitate smooth progress
- Managed the development of children by providing guidance, feedback and support when needed
- Collaborated with family members on projects, delegated tasks as necessary, and managed expectations accordingly
- Demonstrated and supported continuous improvement and growth mindset
Customer Service Representative
Lindenhurst Restaurant Group
Lindenhurst, Illinois
08.2021 - 07.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer needs
- Displayed strong organizational skills while managing multiple projects simultaneously
Teacher/ Manager
Global Pilot Academy
Tampa, Florida
12.2015 - 09.2017
- Managed student behavioral issues to optimize classroom learning environment
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Organized and used variety of teaching techniques, maximizing individual and group learning
- Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade levels
- Adapted instructional strategies to meet student needs
Pilot in command/ ERJ170/190
Republic Airways Holdings
LGA, New York
04.2006 - 05.2015
- Successfully managed the safe and efficient operation of an aircraft in accordance with applicable regulations, policies, and procedures
- Displayed superior problem solving skills when dealing with unexpected events or unanticipated circumstances
- Executed efficient execution of assigned duties within established timelines while maintaining quality standards
- Efficiently monitored engine performance parameters to ensure optimal operation during flights
- Maintained a high level of situational awareness while operating complex aircraft systems under varying conditions
- Competently maintained accurate records of aircraft maintenance logs and other relevant documents
- Conducted flight operations to highest standards of safety, efficiency and professionalism
- Performed minor maintenance work, and arranged for major maintenance
- Coordinated with aviation maintenance department to verify aircraft airworthiness, required maintenance and recordkeeping
Certified Flight Instructor/ Dispatcher
Professional Flight Training Academy
Ft.Lauderdale, Florida
04.2005 - 04.2006
- Competently maintained accurate records of aircraft maintenance logs and other relevant documents
- Successfully managed the safe and efficient operation of an aircraft in accordance with applicable regulations, policies, and procedures
- Adeptly handled emergency situations such as engine failure or loss of cabin pressure with composure
- Demonstrated ability to effectively manage challenging situations such as adverse weather or mechanical issues
- Thoroughly inspected all aircraft components prior to each flight to ensure operational readiness
- Maintained a high level of situational awareness while operating complex aircraft systems under varying conditions
- Efficiently monitored engine performance parameters to ensure optimal operation during flights
- Displayed superior problem solving skills when dealing with unexpected events or unanticipated circumstances
Pilot in Command/ Maintenance/ Operations Officer
Professional Flight Training Academy
Ft.Lauderdale, Florida
08.2003 - 05.2005
- Coached students on proper flight planning techniques, including airspace regulations and weather considerations
- Provided guidance regarding maintenance schedules for assigned aircrafts ensuring optimal operational safety standards were met at all times
- Provided instruction in aircraft systems, pre-flight procedures, navigation, communication, air traffic control and emergency operations
- Advised students on career options within the aviation industry and prepared them for FAA written exams
- Assessed student performance during ground school and flight training sessions to identify areas of improvement
- Maintained current knowledge of Federal Aviation Administration regulations related to pilot certification requirements
- Prepared reports and maintained records, such as student grades, attendance rolls, and training activity details
- Conducted on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects
Education
Bachelor of Science (B.S.) - Aeronautical Science
Embry-Riddle Aeronautical University
Florida05.2005
Skills
Business management
Operational efficiency
Problem-solving abilities
Delegation
Team collaboration
Decisive leadership
Cross-functional team management
Customer satisfaction
Resource allocation
Communication skills
Operations oversight
Organizational skills
Reliability
Team management
Regulatory compliance
Process improvements
Profitability strategies
Industry compliance
Leadership skills
Excellent communication
Multitasking Abilities
Dependable and responsible
Flexible and adaptable
Attention to detail
Problem-solving
Certification
- Airline Transport Pilot FAA
- Turbojet Type Rating ERJ 170/190 Pilot in command/ Second in command
- Certified Flight Instructor FAA
- Minor of Aviation Safety and Management
Timeline
Customer Service Representative
Lindenhurst Restaurant Group
08.2021 - 07.2024
Director of Operations
My home
02.2019 - Current
Teacher/ Manager
Global Pilot Academy
12.2015 - 09.2017
Pilot in command/ ERJ170/190
Republic Airways Holdings
04.2006 - 05.2015
Certified Flight Instructor/ Dispatcher
Professional Flight Training Academy
04.2005 - 04.2006
Pilot in Command/ Maintenance/ Operations Officer
Professional Flight Training Academy
08.2003 - 05.2005
Bachelor of Science (B.S.) - Aeronautical Science
Embry-Riddle Aeronautical University