Jocelyn Phillips
Fostoria
Summary
Accomplished Director of Operations provides leadership and guidance to business growth while improving long-term revenue outlook by controlling costs. Monitors business efficiency and quality continuously. Leads and mentors management personnel and spearheads professional development to build highly successful teams.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director of Operations
Woodsage
Holland, OH
09.2021 - Current
- Spearheaded quality improvement programs at all levels, helping organization modernize and optimize with strategic approach.
- Managed staff, resources and facilities to achieve optimal productivity and performance.
- Collaborated with cross-functional teams to execute integrated strategies that drove business growth.
- Minimized risk and safeguarded assets through stringent enforcement of regulatory requirements.
- Addressed employee concerns and conflicts, fostering a positive work environment.
- Led team meetings to communicate goals, progress, and expectations clearly.
- Enhanced operational workflows by identifying bottlenecks and proposing practical solutions.
- Analyzed performance data to identify areas for improvement and implement strategic changes.
- Managed budget allocations, reducing unnecessary expenses to increase profitability.
- Prepared detailed reports on operational performance for executive review and decision-making.
- Facilitated cross-department collaboration to ensure project deadlines were met effectively.
- Cultivated relationships with key stakeholders, including customers, suppliers, and community leaders.
- Oversaw daily operations to ensure efficiency and productivity in the workplace.
- Developed marketing strategies that increased brand awareness and customer engagement.
- Monitored inventory levels to prevent stockouts while minimizing excess inventory costs.
- Optimized resource allocation, including personnel scheduling, for peak efficiency.
- Implemented quality control measures to maintain high standards across products and services.
- Conducted market research to stay ahead of industry trends and competitor activities.
- Supervised staff recruitment, training, and development to build a high-performing team.
- Ensured compliance with industry regulations and safety standards to mitigate risks.
- Coordinated with department heads to develop and implement operational policies.
- Negotiated contracts with suppliers and vendors to secure favorable terms and pricing.
- Streamlined processes by introducing new technologies and operational procedures.
- Improved customer satisfaction rates through proactive problem-solving and service excellence.
- Approved client account changes and billing cycles with focus on accuracy and cost-reduction.
- Maintained effective inventory management systems to deliver accurate stock levels and eliminate shortage issues.
Plant Manager
CNG
Delaware, OH
09.2011 - 08.2021
- Audited operations regularly using internal teams and external consultants to check areas such as operational efficiency and team safety.
- Uphold strict safety and regulatory standards to minimize safety hazards and worker injuries.
- Verified operational activities and documentation against ISO requirements with regular reviews.
- Initiated and managed strategies to consistently meet forecasted production and budget targets.
- Addressed employee concerns and conflicts, fostering a positive work environment.
- Improved customer satisfaction rates through proactive problem-solving and service excellence.
- Cultivated relationships with key stakeholders, including customers, suppliers, and community leaders.
- Optimized resource allocation, including personnel scheduling, for peak efficiency.
- Led team meetings to communicate goals, progress, and expectations clearly.
- Enhanced operational workflows by identifying bottlenecks and proposing practical solutions.
- Facilitated cross-department collaboration to ensure project deadlines were met effectively.
- Ensured compliance with industry regulations and safety standards to mitigate risks.
- Managed budget allocations, reducing unnecessary expenses to increase profitability.
- Negotiated contracts with suppliers and vendors to secure favorable terms and pricing.
- Prepared detailed reports on operational performance for executive review and decision-making.
Plant Manager
Alpha Coatings
Fostoria, OH
05.1995 - 09.2011
- Audited operations regularly using internal teams and external consultants to check areas such as operational efficiency and team safety.
- Uphold strict safety and regulatory standards to minimize safety hazards and worker injuries.
- Verified operational activities and documentation against ISO requirements with regular reviews.
- Initiated and managed strategies to consistently meet forecasted production and budget targets.
- Led team meetings to communicate goals, progress, and expectations clearly.
- Supervised staff recruitment, training, and development to build a high-performing team.
- Implemented quality control measures to maintain high standards across products and services.
- Prepared detailed reports on operational performance for executive review and decision-making.
- Streamlined processes by introducing new technologies and operational procedures.
- Facilitated cross-department collaboration to ensure project deadlines were met effectively.
- Optimized resource allocation, including personnel scheduling, for peak efficiency.
- Cultivated relationships with key stakeholders, including customers, suppliers, and community leaders.
- Improved customer satisfaction rates through proactive problem-solving and service excellence.
- Coordinated with department heads to develop and implement operational policies.
- Monitored inventory levels to prevent stockouts while minimizing excess inventory costs.
- Oversaw daily operations to ensure efficiency and productivity in the workplace.
- Enhanced operational workflows by identifying bottlenecks and proposing practical solutions.
- Managed budget allocations, reducing unnecessary expenses to increase profitability.
- Analyzed performance data to identify areas for improvement and implement strategic changes.
Education
Business Administration And Management
Northwood University
Midland, MISkills
- Improve performance
- Business process reengineering
- Risk management
- Communication
- Time management abilities
- Sales oversight
- Interpersonal communication
- Budget development
- Regulatory compliance
- Business management
- Training management
- Procurement
- Scheduling
- Problem-solving
- Budgeting and cost control
- Management team building
- Organizational structuring
- Business marketing
- Revenue growth
- Excellent communication
- Forecasting
- Cost analysis and savings
- Business forecasting
- Delegating work
- Customer retention
- Performance management
- Department oversight
- Staff hiring
- Business leadership
- Crisis management
- Team collaboration
- Cross-functional team leadership
- Vendor management
- Develop policies
- Systems implementation
- Strategic planning
- Business development
- Performance evaluations
- P&L Administration
Certification
I earned my Green belt in Six Sigma and work with the lean management principles in everyday manufacturing.
Timeline
Director of Operations
Woodsage
09.2021 - Current
Plant Manager
CNG
09.2011 - 08.2021
Plant Manager
Alpha Coatings
05.1995 - 09.2011
Business Administration And Management
Northwood University