Derrick Shaw
Summary
Experienced Front End Co Store Manager with a strong background in customer service, project management, and leadership. Proven ability to effectively lead teams and manage talent while ensuring exceptional customer service. Skilled in cash and talent management, with a passion for driving success and delivering results. Looking to leverage my skills and experience to excel in a Co Store Manager role and continue making a positive impact on the retail environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Advisor
Bridgecrest
09.2025 - Current
- Analyzed customer financial situations to recommend appropriate loan products.
- Guided clients through loan application processes, ensuring compliance with regulations.
- Collaborated with underwriting teams to expedite loan approvals and resolve issues.
- Developed training materials for new advisors, enhancing onboarding efficiency.
- Managed a diverse portfolio of loans while consistently meeting or exceeding sales targets set by management.
- Evaluated client financial situations to recommend suitable loan products.
- Developed customized loan solutions addressing individual borrower needs and goals.
Service and Engagement Team Lead
Target
01.2025 - 09.2025
- Led engagement initiatives to enhance customer satisfaction and loyalty.
- Developed training programs for team members to improve service delivery.
- Collaborated with cross-functional teams to streamline operations and drive efficiencies.
- Analyzed customer feedback to identify trends and inform strategic decisions.
- Mentored junior staff, promoting professional development and skill enhancement.
Reality Project Coordinator
Walmart
07.2023 - 11.2024
- Coordinated project timelines and deliverables to ensure on-time completion of initiatives.
- Facilitated communication between stakeholders to align project goals and expectations.
- Assisted in resource allocation, optimizing team effectiveness for project tasks.
- Monitored project progress, identifying potential risks and proposing mitigation strategies.
- Created detailed project documentation to enhance clarity and knowledge sharing among team members.
- Supported budget management by tracking expenses and forecasting resource needs accurately.
- Organized regular status meetings to promote transparency and accountability within teams.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Front End Co Store Manager
Walmart
06.2022 - 07.2023
- As a Front End Co store Manager at Walmart, I oversaw the daily operations of the front-end department and led a team to ensure efficient checkout processes and excellent customer service. I implemented strategies to optimize cash management and enhance the overall customer experience. Additionally, I provided leadership and guidance to the front-end team to drive performance and meet store targets.
- Managed cash handling procedures and ensured accurate cash balances.
- Implemented customer service initiatives to improve satisfaction and loyalty.
- Trained and mentored team members to enhance their skills and performance.
- Led and managed total store and all departments
- Drove sales and strives for the highest level of customer service
Front End Team Lead
Walmart
09.2020 - 06.2022
- As a Front End Team Lead at Walmart, I supervised and motivated a team of front-end associates to deliver exceptional customer service and maintain efficient checkout operations. I coordinated daily tasks, addressed customer inquiries, and resolved any issues to ensure a positive shopping experience. Additionally, I actively contributed to talent management and team development initiatives.
- Oversaw daily operations and assigned tasks to front-end associates to optimize workflow.
- Resolved customer concerns and escalated complex issues to ensure swift resolution.
- Participated in talent acquisition and provided training to new team members.
Sales Associate
Walmart
07.2020 - 09.2020
- As a Sales Associate at Walmart, I provided excellent customer service and contributed to the overall sales performance of the store. I assisted customers with product inquiries, restocked merchandise, and maintained a clean and organized sales floor. Additionally, I utilized my strong communication skills to ensure customer satisfaction and drive sales.
- Assisted customers with product selection and provided detailed product information.
- Maintained a visually appealing and well-organized sales floor to enhance the shopping experience.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Education
High School Diploma - Business
Robert A MillikanHigh School
Long Beach, CA06.2020
Skills
- Customer Service
- Project Management
- Leadership
- Cash Management
- Talent Management
- Loan structuring
- Documentation review
- Negotiation
- Teamwork
- Problem-solving
- Leadership skills
- Problem-solving abilities
Certification
I-9 Certified
AZ Guard Card
Timeline
Loan Advisor
Bridgecrest
09.2025 - Current
Service and Engagement Team Lead
Target
01.2025 - 09.2025
Reality Project Coordinator
Walmart
07.2023 - 11.2024
Front End Co Store Manager
Walmart
06.2022 - 07.2023
Front End Team Lead
Walmart
09.2020 - 06.2022
Sales Associate
Walmart
07.2020 - 09.2020
High School Diploma - Business
Robert A MillikanHigh School