Derrick Smith
Headland
Summary
A driven professional who can perform tasks with great attention to details. One who can proficiently demonstrate excellent customer service skills while exceeding in meeting the necessary needs of the customer. Have proven record in ensuring accuracy by maintaining protocol and procedures. People oriented with excellent interpersonal skills, both written and verbal.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work History
Assistant Store Manager
Belk Department Store
Dothan
07.2025 - Current
- Assisted in managing daily store operations and employee schedules.
- Supported inventory management by organizing stock and conducting audits.
- Trained new staff on customer service protocols and store policies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Implemented visual merchandising strategies to improve customer experience.
- Monitored sales floor for cleanliness, organization, and safety standards.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Coach
Walmart
Eufaula
11.2022 - 10.2024
- Guided team members to enhance customer service skills and product knowledge.
- Analyzed team performance and identified areas for improvement in operations.
- Developed training materials for onboarding new associates in various departments.
- Assisted associates in resolving customer inquiries and issues effectively.
- Supported a positive work environment by recognizing individual contributions regularly.
- Monitored inventory levels and coordinated restocking efforts with staff.
- Facilitated team meetings to promote communication and share best practices.
Maintenance Technician
Twitchell
Dothan
08.2020 - 11.2022
- Performed regular inspections of production equipment and systems.
- Conducted preventive maintenance on machinery to ensure optimal performance.
- Troubleshot mechanical issues and implemented timely repairs.
- Maintained accurate records of maintenance activities and repairs performed.
- Collaborated with team members to complete maintenance projects efficiently.
- Utilized hand tools and power tools for various repair tasks effectively.
- Ensured compliance with safety regulations during all maintenance operations.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Branch Manager
Covington Credit
Enterprise
03.2019 - 07.2020
- Managed daily operations and ensured compliance with company policies.
- Led a team of staff to deliver exceptional customer service.
- Oversaw loan processing and ensured accuracy in documentation.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored financial performance and reported findings to upper management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction and loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Unloader
Walmart distribution center
Brundidge
10.2019 - 03.2020
- Unloaded merchandise from trucks and organized products in designated areas.
- Operated pallet jacks and forklifts to transport goods within the distribution center.
- Inspected incoming shipments for damage and accuracy before processing.
- Followed safety protocols to minimize risks while handling heavy items.
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Handled packages safely while unloading and transporting.
- Followed all safety regulations when handling heavy materials.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
Support Manager
Walmart
Dothan
06.2015 - 10.2019
- Led support team to enhance customer service interactions and response times.
- Developed training programs for new staff to improve service quality and efficiency.
- Coordinated communication between departments to resolve customer issues effectively.
- Facilitated regular team meetings to discuss challenges, successes, and strategies for growth.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Trained new employees on company policies and procedures related to customer service.
Customer Service Associate
Lowe's
Dothan
02.2019 - 05.2019
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective problem-solving techniques.
- Collaborated with team members to maintain store organization and cleanliness.
- Handled returns and exchanges according to store policies and procedures.
- Managed inventory levels by restocking shelves and organizing displays effectively.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Forklift Operator
Bremner Food Group
Dothan
09.2012 - 02.2014
- Operated forklifts to move materials in warehouse efficiently.
- Conducted regular safety checks on forklift equipment before operation.
- Loaded and unloaded shipments following company safety protocols.
- Maintained accurate records of inventory movements and forklift usage.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
- Reported safety and quality issues to management.
Forklift Operator
Family Dollar Distribution Center
Marianna
10.2010 - 08.2012
- Operated forklifts to move materials in warehouse efficiently.
- Conducted regular safety checks on forklift equipment before operation.
- Loaded and unloaded shipments following company safety protocols.
- Assisted team members with heavy lifting and material handling tasks.
- Maintained accurate records of inventory movements and forklift usage.
- Trained new operators on safe forklift operation and warehouse procedures.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
Overnight Stocker
Walmart
Bainbridge
07.2008 - 03.2010
- Stocked shelves with merchandise according to store layout and inventory guidelines.
- Organized backroom storage for efficient restocking and easy access to products.
- Assisted in unloading delivery trucks and verifying incoming shipments for accuracy.
- Maintained cleanliness and safety standards in stock areas throughout the shift.
- Followed company policies for inventory management and product rotation practices.
- Communicated effectively with supervisors about stock levels and potential issues.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Education
Seminole County Middle/High School
Donalsonville, GASkills
- Certified fork operator
- Experience leader of management and marketing skills
- Experience safety chairman
- Proficient in offering clear and concise communication skills
- Experience in training associates in compliance with company’s procedures and protocol
- Some clerical work skills
Award
- Associate of the month
- NHM manager on duty
Community
- Dothan league services
- Recreational Basketball and Football Coach
References
- Chauncey Jackson, SunStop (District Manager) Dothan Al 334.796.3005
- Cedric Pace, Walmart (Store Manager) Mobile Al 470.363.4298
- Matthew Perry, Walmart (Store Manager) Dothan Al 334.618.1591
- Michael Reed, Belk (Store Manager) Dothan Al 334.333.2242
Timeline
Assistant Store Manager
Belk Department Store
07.2025 - Current
Coach
Walmart
11.2022 - 10.2024
Maintenance Technician
Twitchell
08.2020 - 11.2022
Unloader
Walmart distribution center
10.2019 - 03.2020
Branch Manager
Covington Credit
03.2019 - 07.2020
Customer Service Associate
Lowe's
02.2019 - 05.2019
Support Manager
Walmart
06.2015 - 10.2019
Forklift Operator
Bremner Food Group
09.2012 - 02.2014
Forklift Operator
Family Dollar Distribution Center
10.2010 - 08.2012
Overnight Stocker
Walmart
07.2008 - 03.2010
Seminole County Middle/High School