Derrick Smith Maxwell
Summary
Accomplished IT professional with a proven track record at ASRC Federal, adept in network configuration and demonstrating exceptional problem-solving skills. Expertise in risk management and data security, enhanced by strong communication abilities. Successfully ensured IAVA/STIG compliance, significantly improving system reliability and security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Helpdesk Technician
ASRC Federal
02.2023 - Current
- Respond to and resolve help desk tickets
- Install and support Government furnished software and hardware
- Provide IAVA/STIG compliance for all supported laptops and desktops
- Provide written evaluations, procedures, checklists and instructions for CIO approval
- Provide technical advice and IT Acquisition planning support
- Provide support on NIPR and SIPR networks, or in standalone, non networked operating environment
- Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance
- Install network Multifunction Printers (MFP)
- Provide IAVA/STIG compliance for all supported laptops, desktops and printers
- Analyze new hardware performance and issues
- Provide written evaluations, procedures, checklists and instructions for CIO approval
- Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required
- Troubleshot various hardware and software issues to determine root cause of problems
25U Signal Support Systems Specialist
U.S Army Reserve
06.2017 - 06.2023
- Company Overview: Full time
- Troubleshoot and resolve user inquiries regarding computer software or hardware operation to resolve problems
- Implemented and maintained network connectivity, hardware/software challenges, network configuration of IP addressing
- Configured and setup Cisco Routers and Switches, printers, tablets, mobile devices
- Imaged laptops and computers with the Network Enterprise Centers policies
- Ensured proper installation of cables and made sure they were able to run properly
- Performed maintenance on equipment, terminal devices, power generators and vehicles
- Provided technical support for communications systems and equipment, including installation, configuration, troubleshooting, and maintenance of hardware and software components
- Full time
IT Support Specialist
Leidos
11.2022 - 02.2023
- Install, configure, service, repair, and maintain IT systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems as well
- Integrate multiple Information Systems (IS) in a networked environment along with evaluating and resolving customer IS problems
- Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software
- Ensure proper installation and configuration of workstation hardware and software for efficient operation on the network
- Install optimize, and troubleshoot Local Area Network (LAN) and Base Area Networks (BAN), Experience with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT)
IT Support Specialist/Material Handler
CACI
05.2021 - 11.2022
- Analyze, report and troubleshoot technical issues on systems, softwares, tablets, android devices, laptops and printers
- Update inventory data through software, record and update inventory logs, review, receive and ship out orders
- Update/communicate with supervisor at the end of day on daily duties
- Resolved customer complaints in a timely manner by providing efficient solutions to complex problems
Education
HIGH SCHOOL DIPLOMA -
Milford High School
05.2016
Skills
- Network Configuration
- Networking
- Routing
- Switching
- IP Addressing
- Communication Security Policies and Procedures
- Risk Management
- Data Security
- Powershell
- Group Policy
- Windows Registry
- Network troubleshooting
Certification
- CCNA
- Security +
- CEH Certification
- Javascript Certification
Security Clearance
Secret, Present
Timeline
Senior Helpdesk Technician
ASRC Federal
02.2023 - Current
IT Support Specialist
Leidos
11.2022 - 02.2023
IT Support Specialist/Material Handler
CACI
05.2021 - 11.2022
25U Signal Support Systems Specialist
U.S Army Reserve
06.2017 - 06.2023
HIGH SCHOOL DIPLOMA -
Milford High School
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