Derrick Tiller
Louisville,Kentucky
Summary
Adept at navigating high-stress environments, I significantly enhanced customer loyalty and satisfaction at Metropolis through empathetic dispute resolution and proactive service. As a Business Owner and Operations Manager, I spearheaded marketing strategies and team leadership, fostering a robust customer base and improving profitability. My expertise in customer service and critical thinking has consistently driven positive outcomes and business growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Metropolis
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Business Owner/Operator
N&T Smokers Outlet
03.2017 - 12.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
Partner/ Operations Manager
Me’Chaels Angels Childcare
01.2017 - 02.2020
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Customer Service Executive
Cricket Wireless
03.2014 - 01.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
High School Diploma -
Shawnee High School
Louisville, KY05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Metropolis
01.2023 - Current
Business Owner/Operator
N&T Smokers Outlet
03.2017 - 12.2023
Partner/ Operations Manager
Me’Chaels Angels Childcare
01.2017 - 02.2020
Customer Service Executive
Cricket Wireless
03.2014 - 01.2017
High School Diploma -
Shawnee High School
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