Derrick Webb

• Supported the analysis of tax documents to ensure accurate reporting and compliance.
• Conducted research on state and federal tax laws to enhance understanding of compliance requirements.
• Maintained organized records of tax-related documents for audit readiness and reference.
• Participated in training sessions to develop knowledge of revenue tax software applications.
• Reviewed internal processes for efficiency, recommending improvements where applicable.
• Provided training and support to junior team members, fostering a collaborative work environment that prioritized professional growth.
• Upheld high standards of professional ethics in all interactions with taxpayers, colleagues, and other stakeholders within the industry.
• Evaluated complex tax issues, applying expert knowledge of tax law and regulations to resolve disputes.
• Conducted thorough research on federal, state, and local tax laws to ensure accurate interpretations in all cases handled.
• Conducted call audits to assess interaction quality, accuracy and service success.
• Professionally negotiated and dealt with taxpayers in confrontational situations.
• Responded to taxpayer questions and helped individuals complete and file tax documentation.
• Streamlined tax processing procedures for faster turnaround times and greater accuracy in assessments.
• Collaborated with cross-functional teams to develop new strategies for improving overall revenue collection efforts.

Detail servicing of vehicles

Basic maintenance

Liaison between our customers and their (or others) insurance company, body shop, and/or dealership service.

Aided in the management of rental fleet ranging from 75 to 650 vehicles

Accounted for branch budgets

Trained laborers in job duties and responsibilities

Aided in the recruitment of other employees, mainly newly college graduates

Organized and managed customer records such as address, telephone number, customer specifications, credit card charges, insurance companies, etc.

Managed and handled customer complaints

Prepare and explain rental contracts for customers

Take reservations