Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Wilson

Jacksonville

Summary

Dynamic professional with proven expertise in customer service and team leadership, honed as an Assistant Store Manager at Dollar General. Skilled in problem-solving and inventory control, I successfully enhanced store efficiency and mentored staff, driving improved sales performance and customer satisfaction. Committed to fostering a collaborative work environment and achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Dollar General
06.2024 - 04.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Dietary Aide

Jacksonville Nursing & Rehab
07.2023 - 08.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Dietary Aide

Lakeside Nursing & Rehabilitation Center
06.2023 - 07.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Shift Manager

McDonald's Restaurant
08.2017 - 05.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

High School Diploma -

Jacksonville Job Corps
Jacksonville, FL
07-2013

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Customer relations
  • Team building and leadership

Timeline

Assistant Store Manager

Dollar General
06.2024 - 04.2025

Dietary Aide

Jacksonville Nursing & Rehab
07.2023 - 08.2023

Dietary Aide

Lakeside Nursing & Rehabilitation Center
06.2023 - 07.2023

Shift Manager

McDonald's Restaurant
08.2017 - 05.2023

High School Diploma -

Jacksonville Job Corps

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Derrick Wilson