Derricka Elwood
Roseville,CA
Summary
Results-driven professional with expertise in project management and employee training. Proven ability to enhance team performance and improve service delivery through strategic planning and effective communication.
Overview
15
15
years of professional experience
Work History
Regional Front Office Trainer
Pacific Dental Services
Rancho Cordova, California
08.2022 - Current
- Led workshops on best practices in patient care and dental procedures.
- Developed training programs for dental staff, enhancing service delivery effectiveness.
- Coached employees individually to strengthen skills and boost confidence in their roles.
- Established onboarding processes for new hires, facilitating smoother integration into dental operations.
- Reviewed training results through feedback and performance assessments.
- Utilized digital training tools to engage learners effectively during sessions, Epic Software.
General Manager
Apple American Group LLC
Rocklin, California
01.2012 - 08.2024
- Facilitated team development through regular training sessions to enhance skill sets.
- Helped develop strategic plans to improve customer satisfaction.
- Implemented cost control measures to maintain budget compliance.
- Reviewed market trends to guide business decisions and strategy.
- Built positive workplace culture through clear leadership and communication.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints promptly while maintaining high service standards.
- Trained employees on job duties, policies, and procedures.
- Built schedules and monitored payroll to stay within budget.
- Kept open communication with staff members to support efficient operations.
Kaiser - Operations Manager
Global Medical Response
Roseville, California
01.2020 - 09.2022
- Tracked performance metrics to maintain quality standards in service delivery.
- Reviewed processes and team performance to enhance efficiency and elevate customer service.
- Guided, trained, and supported operations staff to align with company objectives.
- Facilitated staffing processes to ensure the team was adequately staffed. through recruitment, selection, onboarding, training, and disciplinary actions.
- Coordinated employee schedules to ensure adequate coverage during shifts., training, and inventory control tasks.
- Supported communication across departments to improve teamwork and workflow.
- Followed safety regulations and helped maintain safe work conditions for all personnel.
- Worked with management team on long-term strategic planning initiatives for the organization.
Education
Bachelor of Science - Bachelor's of Science in Business
William Jessup University
Rocklin, CA06-2028
High School Diploma -
Natomas Charter School
Sacramento, CA06-2011
Skills
- Training needs analysis
- New hire training
- Train-the-trainer
- Program development
- Program management
- Program implementation
- Customer service
- Course materials and supplies
- Project management
- Employee development
- Performance assessment
- Focus group management
- Budget management
- Customer service and communication skills
- Public speaking and presentations
- Creative problem solving
- Feedback delivery
- Presentations and demonstrations
- Learning management systems
- Professional development
- Corporate training
Timeline
Regional Front Office Trainer
Pacific Dental Services
08.2022 - Current
Kaiser - Operations Manager
Global Medical Response
01.2020 - 09.2022
General Manager
Apple American Group LLC
01.2012 - 08.2024
Bachelor of Science - Bachelor's of Science in Business
William Jessup University
High School Diploma -
Natomas Charter School