Paige Southward
Charlottesville,VA
Overview
9
9
years of professional experience
Summary
A highly motivated and self-driven professional seeking to make a positive impact in the lives of others by utilizing over ten years of experience in sales, management, and training by partnering with individuals to promote a healthier and happier lifestyle, both professionally and personally.
Work History
Regional Front Office Trainer
Pacific Dental Services
Orlando, FL
09.2019 - 12.2023
- Certified Epic Trainer by Pacific Dental Services
- Led deployment of Epic software to the first DSO+ in the United States of over 900 practices
- On the Board of Management Development Programs to oversee the re-launch of a new Training Curriculum for Managers
- Created Monthly and Quarterly Interactive Sessions for Healthcare Coordinators to promote a positive work environment, patient care, and strong skill sets
Operations Manager
Pacific Dental Services
Orlando, FL
07.2017 - 08.2019
- Increased patient retention by 141% in the Mount Dora practice within six months
- Successfully opened and operated three De Novo practices for three different Owner Doctors
- Became the Training Hub of the Central Florida region for all new hires going through the Training Program
- Initiated and drove Marketing Campaigns, including Fundraisers for the Practice and Community
Benefits Coordinator
Pacific Dental Services
Orlando, FL
07.2016 - 06.2017
- Worked cohesively with patients, doctors, and insurance companies to ensure the diagnosed treatment was charted, billed, and paid accurately
- Called insurance representatives for dental benefit breakdowns and entered the information into the system to be processed for the patient's upcoming appointment
- Managed Front Office responsibilities and workflow to ensure constant productivity
- Liaison between patient and provider making sure the patient understands the diagnosed treatment
- Overcame financial obstacles by offering different payment options
Sales Manager
Michael Kors
Orlando, FL
10.2014 - 06.2016
- Engaged sales associates on the floor by creating a fun and exciting atmosphere for employees and customers
- Discussed opportunities within the P&L statement month over month to identify trends
- Created schedules for 20+ employees
- Implemented and ran contests to increase healthy competition and NOI
Skills
Proficient in Epic Software (Medical & Dental)
Certification
Certified Epic Trainer, Pacific Dental Services [2020 - 2023]
Timeline
Certified Epic Trainer, Pacific Dental Services [2020 - 2023]
12-2020
Regional Front Office Trainer
Pacific Dental Services
09.2019 - 12.2023
Operations Manager
Pacific Dental Services
07.2017 - 08.2019
Benefits Coordinator
Pacific Dental Services
07.2016 - 06.2017
Sales Manager
Michael Kors
10.2014 - 06.2016
Similar Profiles
HOLLY PETEKHOLLY PETEK
Registered Dental Hygienist at Ruby Canyon Dental, Pacific Dental ServicesRegistered Dental Hygienist at Ruby Canyon Dental, Pacific Dental Services
CHELSEY ELLIOTTCHELSEY ELLIOTT
Director, Emerging Technologies and Life Sciences; Business Technology Advocate at PDS Health (fka Pacific Dental Services)Director, Emerging Technologies and Life Sciences; Business Technology Advocate at PDS Health (fka Pacific Dental Services)
Stacey BurkStacey Burk
Regional Manager at Pacific Dental ServicesRegional Manager at Pacific Dental Services
Gabriela FloresGabriela Flores
Dental Assistant (DA) at Pacific Dental ServicesDental Assistant (DA) at Pacific Dental Services
Hannah FergusonHannah Ferguson
Lifeguard at Brooks YMCALifeguard at Brooks YMCA