Derricka Henry
Norfolk,VA
Summary
As a highly motivated punctual self-starter, I have extensive customer service and technical support experience for eight years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
8
8
years of professional experience
Work History
Collections Specialist
Spring Oaks Capital LLC
07.2020 - 09.2023
- Developed and documented collection procedures and policies to comply with government regulations
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Monitored customer account details for non-payments, delayed payments and customer disputes
- Maintained accurate records of customer accounts, payments and payment plans
- Processed debtor payments and updated accounts to reflect new balance
Customer Service Representative
Synchrony Financial
12.2015 - 06.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Developed customer service policies and procedures to meet and exceed industry service standards
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
Education
Bachelor of Science - Health And Physical Education
Elizabeth City State University
Elizabeth City, NC12.2015
Skills
- Account Management
- Account Updating
- Data Entry
- Documentation and Reporting
- Technical Troubleshooting
- Written and Oral Communication
References
References upon Request
Timeline
Collections Specialist
Spring Oaks Capital LLC
07.2020 - 09.2023
Customer Service Representative
Synchrony Financial
12.2015 - 06.2020
Bachelor of Science - Health And Physical Education
Elizabeth City State University
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