Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Derrick Moua

Las Vegas,NV

Summary

Seeking a network engineering role to leverage my experience and technical expertise. Eager to join a dynamic team, continuously expand my skills, and contribute to the organization's success. Passionate about delivering reliable, secure, and scalable network solutions. Committed to staying current with the latest technologies and industry best practices. Excited to apply my problem-solving abilities and be a valuable asset.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Network Engineer 1

Isp.net
02.2024 - Current
  • Layer 1-3 Implementation and Troubleshooting
  • Involved in configuration of equipment using standard templates and coordinating installation in the field
  • Resolve WAN and LAN issues
  • Configure wireless point to point, point to multipoint using Siklu, Cambium, Mikrotik and Ubiquiti radios.
  • Wireless tuning - RF adjustments to minimize interference
  • Manage and Maintain WANs and LANs
  • Prepping equipment for deployment
  • Responsible for the monitoring, troubleshooting, maintenance & support using several tools
  • Collaborated on large-scale projects that resulted in significant cost savings through resource optimization techniques.
  • Configured and maintained DMVPN for select clients.
  • Configured, maintained, and replaced VTP Server and Client switches
  • Set up VOIP services
  • Provisioned VOIP Phones - Polycoms, Yealinks, and Grandstreams
  • Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
  • Enhanced system uptime by proactively monitoring and troubleshooting network issues.
  • Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Contributed to the achievement of departmental objectives by adhering to best practices, ensuring smooth transitions during network updates or modifications.

Network Support Technician II

Isp.net
05.2023 - 12.2023
  • Respond to incidents and triage issues and gather information to ensure cases are properly documented in our ITSM tool, Odin
  • Work with IT personnel to understand the nature of the issue and communicate steps to resolve and/or consult, and escalate to the next tier when needed
  • Research, diagnose, troubleshoot network issues for customers
  • Support/Assist customers by taking ownership of reported issues and seeing tickets through to resolution
  • Provide accurate pricing and information regarding internet service inquiries
  • Summarized incident resolution for future reference.
  • Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
  • Maintained network connectivity of workstations, servers and network devices.
  • Reduced response time to network issues by developing efficient ticketing procedures for reporting problems.

Network Support Technician I

Isp.net
09.2022 - 04.2023
  • Create/Triage tickets for customers
  • Provide text, email, and phone network support
  • Research, diagnose, troubleshoot network issues for customers
  • Support/Assist customers by taking ownership of reported issues and seeing tickets through to resolution
  • Provide phone assistance to Field Technicians
  • Provide accurate pricing and information regarding internet service inquiries

Education

No Degree - Cyber Security

UNLV
Las Vegas, NV
09-2023

No Degree - Information And Computer Systems

Merced Community College
Merced, CA
12.2020

High School Diploma -

Golden Valley High School
06.2017

Skills

  • Wireless Implementation and Design
  • Strong Customer Service
  • Cisco Switching - VLANs, 8021q Trunks
  • Cisco VRF Configurations
  • Layer 1-3 Implementation and Troubleshooting
  • Configure wireless point to point, point to multi-point
  • Wireless tuning - RF adjustments to minimize interference
  • Strong communication skills
  • Ability to work alone
  • Ability to work with a team
  • Network configuration
  • IP addressing and subnetting
  • Remote work support
  • Hardware installation
  • Equipment configuration
  • End point configurations
  • Data backups

Certification

  • CCNA Certified
  • CCNP Enterprise, Pending

Languages

English
Native or Bilingual
Hmong
Native or Bilingual

Timeline

Network Engineer 1

Isp.net
02.2024 - Current

Network Support Technician II

Isp.net
05.2023 - 12.2023

Network Support Technician I

Isp.net
09.2022 - 04.2023

No Degree - Cyber Security

UNLV

No Degree - Information And Computer Systems

Merced Community College

High School Diploma -

Golden Valley High School

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Derrick Moua