Derrik Waltz
Columbus,IN
Summary
I am a motivated individual with strong morals, values and aspirations. I have an impeccable work ethic in a vast array of different fields. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. I consider every new opportunity in life a learning experience.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Warehouse/Merchandiser
Bartholomew County Beverage
Columbus, IN
12.2023 - Current
- Warehouse duties including product organization, picking, building and loading
- Handling and delivery of product throughout Bartholomew and Jackson county liqour licensed establishments
- Provided detailed invoice and paperwork prep and completion
- Face to face customer interaction, support, and problem solving.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Rural Carrier Associate
United States Postal Service
Columbus, IN
06.2023 - 12.2023
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Signed and received mail with signature requirements upon delivery and loading.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
Sales Representative
Bartholomew County Beverage
Columbus, IN
01.2020 - 01.2023
- Assigned account management of specific region consisting of weekly route management
- Daily face to face interactions with local small business owners and corporate leaders of big box stores
- Inventory management of assigned accounts
- Along with merchandising and building display(s) of products
- Skills learned: Product promotion, individual account assistance, inventory ordering and level tracking, weekly in person meetings with over thirty accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Stayed up-to-date with industry trends to position company as market leader.
Home Based Caseworker
Ireland Home Based Services
Columbus, IN
06.2019 - 02.2020
- Daily visitistation between children and families of assigned DCS/IHBS cases
- Provided supervision and mediation between parents and children during visits
- Documented and observed clients in the home, office or community
- Provided client transportation as needed in a timely, safe manner.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
Kitchen Chef
Johnny Carino's Italian Restaurant
Columbus, IN
01.2016 - 01.2019
- Face paced, team building environment with many interweaving roles from various stations.
- Contributed to a positive workplace culture by promoting open communication, teamwork, and mutual respect among kitchen staff members.
- Assisted with event planning and catering logistics for special occasions hosted at the restaurant.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Bachelor's - Liberal Arts and Sciences
Indiana University-Purdue University-Columbus
Columbus, IN05.2019
High school or equivalent - Indiana Core 40
Columbus North High School
Columbus, IN05.2011
Skills
- Customer Service Skills (10 years)
- Sales (10 years)
- Communication skills (10 years)
- Childcare (Less than 1 year)
- Child & family counseling (Less than 1 year)
- Case management (Less than 1 year)
- Route driving (5 years)
- Delivery driver experience (4 years)
- Microsoft Word (10 years)
Additional Information
References available upon request.
Timeline
Delivery Driver/Warehouse/Merchandiser
Bartholomew County Beverage
12.2023 - Current
Rural Carrier Associate
United States Postal Service
06.2023 - 12.2023
Sales Representative
Bartholomew County Beverage
01.2020 - 01.2023
Home Based Caseworker
Ireland Home Based Services
06.2019 - 02.2020
Kitchen Chef
Johnny Carino's Italian Restaurant
01.2016 - 01.2019
Bachelor's - Liberal Arts and Sciences
Indiana University-Purdue University-Columbus
High school or equivalent - Indiana Core 40
Columbus North High School