Derrion Harris
Houston,USA
Summary
The enclosed resume will furnish you with information concerning my overall employment background, training, education and skills.
Overview
12
12
years of professional experience
Work History
Patient Registration Specialist
HCA Healthcare: Methodist Hospital
05.2023 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Gathered demographic and insurance information to register patients for medical appointments
- Verified insurance coverage to confirm patient coverage for necessary medical services
- Imaged and scanned patient and registration documentation into electronic patient records
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws
Logistics Specialist / Fulfillment Associate
Amazon
10.2018 - 10.2022
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Verified orders for accuracy and completeness, ensuring all necessary components were included
- Packed items according to customer's specifications and requirements
- Utilized warehouse management system to track inventory and maintain records of shipments
Claim Benefit Specialist
Steward Health Care
01.2016 - 10.2018
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Followed up with customers on unresolved issues
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources
Technology Support Specialist
Motorola Solutions
04.2012 - 01.2016
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Assisted with updating technical support best practices for use by team
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Identified potential sales and cross-selling opportunities and informed supervisor
Education
Some College (No Degree) - Real Estate
Keller Williams
Skills
- Customer service
- Account management
- Technical support
- Fulfillment specialist
- Marketing
Timeline
Patient Registration Specialist
HCA Healthcare: Methodist Hospital
05.2023 - 08.2024
Logistics Specialist / Fulfillment Associate
Amazon
10.2018 - 10.2022
Claim Benefit Specialist
Steward Health Care
01.2016 - 10.2018
Technology Support Specialist
Motorola Solutions
04.2012 - 01.2016
Some College (No Degree) - Real Estate
Keller Williams