Laura Schmucker
New Haven,IN
Summary
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Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Overview
26
26
years of professional experience
Work History
Patient Registration Specialist
IU Health Medical Group
12.2022 - Current
- Facilitated accurate patient data entry into electronic health record systems.
- Ensured compliance with HIPAA regulations during patient interactions.
- Coordinated registration processes to enhance patient flow efficiency.
- Trained new staff on software systems and best practices in patient registration.
- Implemented process improvements that reduced wait times for patients.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Cleaner
Clearview Cleaning Service
08.2022 - Current
- Maintained cleanliness and organization of various environments to ensure safety and hygiene standards.
- Executed routine cleaning tasks efficiently, adhering to schedules and established protocols for different settings.
- Trained new staff on proper cleaning techniques and safety procedures to uphold performance standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service provision.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
TRANSACTION SPECIALIST
Associated Surgeons and Physicians
01.2000 - 11.2022
- Receive insurance and customer payments and post paid amounts to accounts.
- Utilize accounting software to record, store, and analyze information.
- Prepare bank deposits and resolve any account discrepancies in a timely manner.
- Review scheduled procedures and ensure necessary precertification or authorization for services is obtained.
- Developed and implemented office precertification department in 2006.
Team Member
Meijer
10.2020 - 06.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Stocked shelves and maintained inventory levels to ensure product availability.
- Collaborated with team members to optimize store layout and merchandising strategies.
Sales Associate
Kohls Corp
10.2017 - 03.2020
- Delivered exceptional customer service by assisting customers with product inquiries and purchases.
- Maintained comprehensive knowledge of merchandise to facilitate informed selling and enhance customer experience.
- Executed visual merchandising standards to optimize product presentation and drive sales performance.
- Trained new associates on operational procedures and customer engagement techniques, fostering team collaboration.
Education
High School Diploma -
New Haven High School
New Haven, IN05.1989
Skills
- Complex Problem Solving
- Flexible & Adaptable
- Cross-Department Training
- Customer Service
- Patience and empathy
- Stock replenishment
- Picking and processing
- Merchandise restocking
Timeline
Patient Registration Specialist
IU Health Medical Group
12.2022 - Current
Cleaner
Clearview Cleaning Service
08.2022 - Current
Team Member
Meijer
10.2020 - 06.2022
Sales Associate
Kohls Corp
10.2017 - 03.2020
TRANSACTION SPECIALIST
Associated Surgeons and Physicians
01.2000 - 11.2022
High School Diploma -
New Haven High School