Derriona Powell
Tulsa,OK
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Mental Health Technician
Brookhaven Hospital
201 S Garnett Rd, Tulsa, OK 74128
07.2023 - 01.2024
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Home Health Aide
Heart To Heart Home Care Agency
Tulsa, OK
07.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Retail Sales Associate
Macy's
1675 Meridian Ave, Miami Beach, FL 33139
01.2021 - 08.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
4333 Collins Ave, Miami Beach, FL 33140
09.2020 - 01.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
High School Diploma -
Daniel Webster High School
Tulsa, OK05.2021
Skills
- Progress Monitoring
- Clinical Documentation
- Behavior Management
- Meal Preparation
- Laundry Services
- Personal Hygiene Assistance
- Patient Transport
- Feeding Assistance
- Documentation
- Patient Care
- Dressing Assistance
- Behavior Redirection
- Customer Service
- Team Training and Development
- Promotions Coordination
- Greeting Guests
- Supply Stocking
- Multi-Line Phone Systems
- Payment Handling
Certification
Aid/CPR/AED
9/03/2023
CPI
7/14/23 -
7/14/24
Timeline
Mental Health Technician
Brookhaven Hospital
07.2023 - 01.2024
Home Health Aide
Heart To Heart Home Care Agency
07.2023 - Current
Retail Sales Associate
Macy's
01.2021 - 08.2022
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
09.2020 - 01.2021
High School Diploma -
Daniel Webster High School