Derrisha Cheatham
Sacramento,CA
Summary
Dedicated and detail-oriented healthcare revenue cycle professional with extensive experience in billing, claims management, and patient services. Demonstrates strong analytical, problem-solving, and communication skills with a proven track record of improving operational efficiency and patient satisfaction. Skilled in navigating billing systems, insurance verification, and compliance standards to ensure accuracy and prompt resolution of claims.
Overview
4
4
years of professional experience
Work History
Office Manager
SmileBliss Orthodontics
Sacramento, CA
03.2025 - Current
- Recruit, interview, hire, and train new employees.
- Create staff schedules and manage employee attendance.
- Supervise staff to ensure performance standards and office policies are met.
- Oversee patient scheduling and appointment flow.
- Handle patient inquiries, manage records, and address complaints.
- Ensure excellent customer service and high patient satisfaction.
- Maintain office compliance with HIPAA and OSHA regulations.
- Manage office supplies, equipment, and technology.
- Conduct morning meetings to review daily goals and production.
- Present and coordinate financial agreements for treatment plans.
- Prepare financial reports.
Patient Coordinator
Cali Kids Dental
Antelope, CA
11.2024 - 03.2025
- Schedule and confirm appointments for new and existing patients.
- Manage daily schedules for smooth patient flow between front and back office.
- Handle appointment changes and cancellations.
- Check patients in and out, verifying and updating patient records.
- Verify insurance eligibility and process claims.
- Present treatment plans and financial estimates to parents.
- Collect co-pays and post payments to patient accounts.
- Manage patient accounts, including setup and maintenance.
- Handle billing concerns and follow up on delinquent accounts.
Credentialing Logger
Evolve (Delta Dental)
Rancho Cordova, CA
06.2024 - 11.2024
- Evaluate provider applications before sending to boarding specialists.
- Document missing information and escalate to onboarding or verification team.
- Initiate contact with providers to acquire documents needed to complete applications.
Revenue Cycle Specialist
Kids Care Dental & Orthodontics
Rancho Cordova, CA
12.2021 - 06.2024
- Submit claims to insurance companies with complete documentation.
- Manage and resolve escalated billing calls from patients and parents.
- Verify patient and insurance information for smooth claims processing.
- Address claim denials and draft appeal letters.
- Conduct audits using Dentrix, Eagle Soft, and Edge to verify balances and payer responsibility.
- Follow up with insurance companies on claim status and payments.
- Process check deposits and maintain accurate financial records.
- Upload denial and approval documents into patient charts.
- Reduced claim denials through consistent follow-ups and appeals.
- Improved patient satisfaction through prompt billing resolutions.
- Streamlined claims submission for faster insurance payment turnaround.
- Enhanced account accuracy through audits and verification.
Education
High School Diploma -
Elinor Lincoln High School
Sacramento, CA06.2009
Skills
- Time optimization skills
- Ability to multitask
- Communication and analytical skills
- Knowledge of compliance regulations
- Software adeptness
- Cost efficiency techniques
- Meticulous attention to detail
References
Available upon request
Timeline
Office Manager
SmileBliss Orthodontics
03.2025 - Current
Patient Coordinator
Cali Kids Dental
11.2024 - 03.2025
Credentialing Logger
Evolve (Delta Dental)
06.2024 - 11.2024
Revenue Cycle Specialist
Kids Care Dental & Orthodontics
12.2021 - 06.2024
High School Diploma -
Elinor Lincoln High School