Open To Work
Derrisha DW Williams
Columbus,OH
Work Preference
Summary
Experienced customer service professional skilled in remote communication and problem resolution. Proven ability to enhance customer satisfaction through effective call and email support while maintaining professionalism under pressure. Adept at managing multiple tasks and prioritizing to meet deadlines in fast-paced environments. Strong interpersonal and organizational skills enable seamless remote collaboration and efficient service delivery. Committed to continuous learning and contributing positively to remote teams.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Amazon
Amazon, OH
01.2020 - Current
- Resolve customer issues promptly, improving satisfaction and loyalty.
- Handle calls and emails to provide effective frontline support.
- Maintain professionalism to diffuse tense situations successfully.
- Utilize communication skills to address product and consumer complaints.
- Streamline issue resolution, reducing handling time and boosting satisfaction.
- Delivered exceptional customer support by efficiently resolving inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Utilized CRM software to track customer interactions and streamline communication, improving response times by 30%.
- Collaborated with cross-functional teams to address complex customer issues, ensuring timely and effective solutions.
Senior Customer Relations Representative
Eddie Bauer
Eddie Bauer, OH
01.2015 - 01.2023
- Maintained customer satisfaction by resolving concerns efficiently.
- Managed documentation for sales, warranties, and service programs.
- Assisted customers in resolving product usage and repair issues.
- Delivered exceptional customer support by efficiently resolving inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Utilized CRM software to track customer interactions and streamline communication, improving response times by 30%.
- Maintained comprehensive knowledge of company products and services to accurately inform and assist customers.
Receptionist
McNaughten Pointe
Columbus, OH
01.2013 - 01.2018
- Greeted guests and directed them to appropriate meeting spaces.
- Coordinated cleaning and organization of office and lobby areas.
- Developed filing systems to enhance document retrieval speed.
- Delivered exceptional customer support by efficiently resolving inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Maintained comprehensive knowledge of company products and services to accurately inform and assist customers.
Education
HIGH SCHOOL DIPLOMA -
CHANEY HIGH SCHOOL
06.2011
Skills
- Customer Service
- Remote Communication
- Problem Resolution
- Time Management
- Data Entry
- Attention to Detail
Languages
English, Native
Timeline
Customer Service Representative
Amazon
01.2020 - Current
Senior Customer Relations Representative
Eddie Bauer
01.2015 - 01.2023
Receptionist
McNaughten Pointe
01.2013 - 01.2018
HIGH SCHOOL DIPLOMA -
CHANEY HIGH SCHOOL