Derrius Hambrick
Nashville,TN
Summary
Dynamic Operations Manager with a proven track record at Zara USA, enhancing customer satisfaction through efficient boarding processes and exceptional passenger assistance. Skilled in ticketing systems and airport security, I excel in problem-solving and teamwork, consistently improving turnaround times and ensuring compliance with safety protocols.
Overview
8
8
years of professional experience
Work History
Operations Manager
Zara USA
09.2018 - 03.2022
- Facilitated efficient boarding processes to enhance on-time departures.
- Assisted in managing passenger inquiries, ensuring excellent customer service.
- Monitored gate area for compliance with safety and security protocols.
- Coordinated with flight crews to streamline loading and unloading procedures.
- Implemented best practices to improve turnaround times for flights.
- Utilized airline systems for ticketing and baggage handling operations.
- Collaborated with team members to resolve issues impacting passenger experience.
- Verified identification documents, maintaining strict security protocols at all times.
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
Gate Service Agent
Spirit Airlines Inc.
Nashville, TN
04.2025 - Current
- Facilitated efficient boarding processes to enhance on-time departures.
- Assisted in managing passenger inquiries, ensuring excellent customer service.
- Monitored gate area for compliance with safety and security protocols.
- Coordinated with flight crews to streamline loading and unloading procedures.
- Implemented best practices to improve turnaround times for flights.
- Utilized airline systems for ticketing and baggage handling operations.
- Collaborated with team members to resolve issues impacting passenger experience.
- Verified identification documents, maintaining strict security protocols at all times.
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
Logistics Specialist
Nordstrom
Nashville, TN
10.2024 - Current
- Coordinated inventory management processes to ensure timely stock replenishment.
- Analyzed shipping data to identify trends and improve logistics operations.
- Collaborated with cross-functional teams to streamline supply chain activities.
- Implemented process improvements that enhanced order fulfillment accuracy.
- Oversaw compliance with safety regulations and company policies in logistics operations.
Order Picker Lead
Dr. Pepper Snapple
Dallas, TX
01.2022 - 01.2023
- Oversaw daily order picking operations to ensure timely and accurate fulfillment.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated workflow among team members to optimize efficiency in order processing.
- Implemented process improvements that enhanced accuracy in order selection and inventory management.
- Utilized warehouse management systems for tracking inventory levels and order statuses.
- Conducted quality checks on orders prior to shipment, ensuring compliance with company standards.
Education
High School Diploma -
Antioch High School
Skills
Ticketing system
Airport security awareness
Passenger assistance
Baggage handling
Teamwork and collaboration
Customer service
Problem-solving
Quick thinking
Multitasking
Multitasking Abilities
Reliability
Timeline
Gate Service Agent
Spirit Airlines Inc.
04.2025 - Current
Logistics Specialist
Nordstrom
10.2024 - Current
Order Picker Lead
Dr. Pepper Snapple
01.2022 - 01.2023
Operations Manager
Zara USA
09.2018 - 03.2022
High School Diploma -
Antioch High School