Derrizet Pagan

• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Responding to calls in a calm,friendly and professional manner.
• Accurately and concisely relaying necessary information from our passengers to our drivers.
• Making sure our passengers are picked up in a timely manner.
• Locating drivers and providing estimated time of arrivals.
• Keeping in constant communication with drivers to ensure they have the most updated information.
• Being empathic and understanding to soothe situations with angry and argumentive passengers.
• Received and dispatched calls for emergency services.
• Updated records of driver locations, delays, and cancellations.

• Received and dispatched calls for emergency services.
• Responding to calls in a calm,friendly and professional manner.
• Accurately and concisely relaying necessary information from our passengers to our drivers.
• Ensuring passengers are picked up in a timely manner.
• Locating and providing passengers with estimated times of arrival.
• Keeping in constant communication with drivers to ensure they have the most updated information.
• Being empathic and understanding to defuse situations with angry and argumentive passengers.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Updated records of driver locations, delays, and cancellations.

• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Received and dispatched calls for emergency services.
• Responding to calls in a calm,friendly and professional manner.
• Accurately and concisely relaying necessary information from our passengers to our drivers.
• Making sure our passengers are picked up in a timely manner.
• Locating drivers and providing passengers with estimated time of arrival.
• Keeping in constant communication with drivers to ensure they have the most updated information.
• Being empathic and understanding to defuse situations with angry and argumentive passengers.
• Updated records of driver locations, delays, and cancellations.

Receives calls from authorized paratransit customers to assist with:

• Provided accurate, valid, and complete information to customers.
• Answered customer inquiries over the phone and via email.
• Resolved customer complaints promptly and professionally.
• Paratransit vehicle estimated arrival times and locations.
• Travel itinerary changes.
• Travel cancellations requests.
• Alternative travel authorizations.
• Other related travel issues as needed.
• Resolving address discrepancies.
• Dealing with high call volumes.
• Being friendly and polite to all customers especially those irate callers.

• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Provided companionship to elderly and disabled clients in their homes or other residential facilities.

• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Provided companionship to elderly and disabled clients in their homes or other residential facilities.

• Sweep, mop and vacuum floors of all areas.
• Clean and sanitize restrooms, sinks, countertops and other surfaces.
• Empty wastebaskets and trash containers.

• Collected data for NYCTA bus and train schedules.
• Collected data about ridership on different bus and train lines.
• Checked cleanliness of buses and trains put into service.
• Collected ridership details from turnstiles.
• Checked the cleanliness of train stations.
• Assisted customers with travel information.
• Post service diversion notifications in stations to make the public aware of upcoming service disruptions.