Dervin Gregory Duhaney
Bronx,USA
Summary
Creative, compassionate, hardworking professional with a diverse background in mental health support, film and customer service. Years of combined service experience. Skilled at providing caring support. An excellent team player who works well under pressure.
Overview
11
11
years of professional experience
Work History
Inbound Problem Solver
Amazon
Melville, NY
08.2022 - 01.2024
- Troubleshoot and resolved problems associates encountered with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolved issues in a timely manner
- Ensured items are correctly processed and prepared for storage and further handling
Deli Clerk, Produce Clerk, Bagger
Dave's Supermarkets
Cleveland, OH
09.2021 - 12.2021
- Delivered training for new hires
- Received customers’ orders, answered questions, and resolved issues via telephone
- Managed care of high volumes of customers in the most efficient manner
- Maintained a safe and clean environment for customers
- Prepared food items like meats, cheeses, and prepared foods, while also maintaining cleanliness and food safety standards
Cashier
Giant Eagle
Broadview Heights, OH
03.2021 - 07.2021
- Provided a positive customer experience with fair, friendly and courteous service
- Collected payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases
Mental Health Technician
Windsor Laurelwood Center
Willoughby, OH
07.2019 - 05.2020
- Responded to phone calls in accordance with hospital protocol, ensuring confidentiality and patient privacy.
- Collaborated with doctors, nurses, social workers, and families to support patient care and treatment plans.
- Engaged with patients by teaching social skills, providing emotional support, and redirecting inappropriate behaviors.
Therapeutic Program Worker
Northcoast Behavioral Healthcare
Northfield, OH
05.2013 - 05.2019
- Resolved issues via phone with patient’s families and the public
- Ensured the safety of patients through close observation and contraband prevention
- Adhered to privacy laws regarding patient’s medical, psychiatric, and legal information
Education
Bachelor of Arts - Film and Digital Media
Cleveland State University
Cleveland, Ohio05.2010
Skills
- Equipment inspection
- Inventory control
- Collaborative teamwork
- Quality control management
Timeline
Inbound Problem Solver
Amazon
08.2022 - 01.2024
Deli Clerk, Produce Clerk, Bagger
Dave's Supermarkets
09.2021 - 12.2021
Cashier
Giant Eagle
03.2021 - 07.2021
Mental Health Technician
Windsor Laurelwood Center
07.2019 - 05.2020
Therapeutic Program Worker
Northcoast Behavioral Healthcare
05.2013 - 05.2019
Bachelor of Arts - Film and Digital Media
Cleveland State University