Tabitha Wilkinson
Statesville,NC
Summary
Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with a high degree of autonomy and excellent decision-making abilities. Well-trained warehouse team member with significant experience resolving routine and complex technical and merchandise concerns.
Overview
12
12
years of professional experience
Work History
Inbound Problem Solver
Walmart Fulfillment
Troutman, North Carolina
10.2021 - 08.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Analyzed existing processes, identified areas of improvement, and recommended changes that would increase efficiency.
- Shared information and resources to support problem-solving strategy.
- Provided feedback to management on operational challenges and suggested improvements.
- Assisted in training new employees on workflow processes and customer service standards.
- Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
Equipment Driver
Lowes Distribution Center
Statesville, NC
01.2015 - 03.2021
- Operated forklifts and pallet jacks to transport materials efficiently.
- Loaded and unloaded merchandise from delivery trucks accurately.
- Assisted with loading and unloading of materials from trucks.
- Conducted routine safety checks on equipment before operation.
- Inspected equipment before use to ensure it is safe for operation in accordance with safety regulations.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Immediately notified supervisor of any vehicle malfunctions or accidents to maintain safety.
- Reported equipment maintenance needs to ensure operational readiness.
- Followed safety protocols to ensure a secure working environment.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Adhered to all applicable laws regarding transportation of hazardous materials.
- Maintained clean and organized work areas in the distribution center.
- Adhered to instructions from supervisors to ensure proper operation of vehicles and equipment.
Education
GED
Statesville, NCSkills
- Problem solving
- Critical thinking
- Decision-making
- Problem analysis
- Issue troubleshooting
- Material handling
- Workflow optimization
- Employee training
- Team collaboration
- Order fulfillment
- Time management
- Task prioritization
- Equipment inspection
- Safety compliance
- Pallet jack operation
- Material handling
- Reliability
- Excellent communication
- Logical reasoning
- Computer skills
- Problem-solving
- Excellent communication
- Computer skills
Timeline
Inbound Problem Solver
Walmart Fulfillment
10.2021 - 08.2026
Equipment Driver
Lowes Distribution Center
01.2015 - 03.2021
GED