Derwin Franklin- Clark
Cedar Rapids
Summary
Service Technician with extensive experience at Gateway Appliance, specializing in installation and repair. Proven track record in troubleshooting and preventive maintenance, enhancing appliance longevity. Recognized for exceptional customer service and attention to detail, consistently delivering optimal performance and resolving issues efficiently. Skilled in diagnostic testing and schematic interpretation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Technician
Gateway Appliance
Manchester, IA
10.2015 - Current
- Diagnosed and repaired various household appliances, ensuring optimal functionality for customers.
- Conducted routine maintenance checks to prevent equipment failures and enhance longevity of appliances.
- Collaborated with team members to streamline repair processes, improving service efficiency.
- Provided technical support to customers, addressing inquiries and resolving issues effectively.
Service Technician
Iowa Appliance Center
Marion, IA
07.2014 - 09.2015
- Developed comprehensive service reports detailing repairs, maintenance schedules, and customer feedback.
- Conducted routine maintenance and inspections to enhance machinery reliability and longevity.
- Diagnosed and repaired equipment malfunctions, ensuring optimal performance for client operations.
Brazer / Team Lead
Whirlpool
Amana, IA
06.2010 - 07.2014
- Operated brazing equipment to join metal components efficiently.
- Inspected completed assemblies for quality and compliance with specifications.
- Trained new team members on safety protocols and operational procedures.
- Collaborated with engineering teams to improve brazing techniques and reduce defects.
Education
High School Diploma -
Washington High School
Cedar Rapids, IA06-2007
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Diagnostic testing
- Schematic interpretation
- Multimeter usage
Accomplishments
Lowes Silver Award
Certification
RSES ( Refrigeration Specialist Certification )
Timeline
Service Technician
Gateway Appliance
10.2015 - Current
Service Technician
Iowa Appliance Center
07.2014 - 09.2015
Brazer / Team Lead
Whirlpool
06.2010 - 07.2014
High School Diploma -
Washington High School