Summary
Overview
Work History
Education
Skills
Timeline
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Deryk Phillips

Columbia,MD

Summary

Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new environments. Willingness to take on added responsibilities to meet and exceed organizational goals.

Overview

22
22
years of professional experience

Work History

Lead Sales Support Associate - East

Lumen Technologies
03.2022 - 02.2024
  • Supervised team of Sales Support Associates in Lumen's Expansion East market.
  • Enforced adherence to company rules of engagement, operational excellence and training and development of sales support team.
  • Consistently met or exceeded KPI performance metrics, showcasing dedication to providing exceptional support services via CRM Salesforce and Microsoft Power BI applications.
  • Strengthened internal communication, facilitating productive collaboration among sales, service delivery, engineering and client support teams.
  • Maintained in-depth comprehension of company's internal quoting systems and processes while acting as subject matter expert for disparate quoting systems used for customized quoting solutions.
  • Identified order issues, ensured appropriate research and utilized internal ticketing system to company's finance and compensation teams.
  • Provided feedback and ongoing support in updating company's internal product training guide, LEGOS (Lean Explanation Guides to Optimize Sales).

Sales Support Associate

CenturyLink/Lumen Technologies
01.2018 - 02.2022
  • Provided ongoing sales support, guidance and feedback to existing sales support team as Regional Team Lead.
  • Facilitated and tracked activities to ensure committed sales are booked accurately for the respective month.
  • Worked directly as a liaison between sales, engineering, order entry,service delivery and clent support teams.
  • Utilized IFO, Scenario Manager, Lightspeed, Siebel and Pipeline internal customer quoting systems to create customized customer solutions.
  • Utilized Salesforce CRM to track, update and monitor sales for regional and large enterprise sales and management teams.
  • Audited sales records and quotes to ensure data is accurately committed, forecasted and reported.
  • Completed monthly sales reports to highlight trends and ensured monthly and quarterly team goals were met.
  • Worked closely with sales, marketing and bulk quoting teams to assist in RFI and RFP responses.

Retention Account Manager

CenturyLink
12.2016 - 01.2018
  • Proactively managed sales funnel through ongoing communications to regional customer base of 125 customers.
  • Monitored expiring services and contracts and uncovered opportunities to generate additional revenue through up-selling, proposals, RFP's and ongoing marketing and lead based promotions.
  • Responsible for account planning that included managing growth and retention activities for all accounts within assigned base.
  • Monitored account activities, including trouble tickets, billing adjustments and collection reports to ensure customer's satisfaction.
  • Managed contractual obligations to ensure compliance was maintained with terms and conditions specified in contracts and Master Service Agreements.
  • Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage

Sales Support Associate

Level 3 Communications
03.2015 - 12.2016
  • Supported enterprise-focused strategic Account Managers and Directors specializing in global wide area network solutions.
  • Provided front end quoting support to assist Account Managers and Directors for customer solutions.
  • Utilized Salesforce CRM to track, update and monitor sales for Regional and Large Enterprise sales and management teams.

Regional Account Manager

Expedient Data Centers
07.2014 - 02.2015
  • Responsible for management and growth of 180 customers billing $365,000 in monthly revenue.
  • Provide physical, virtual and network connectivity solutions to existing customer base.
  • Conducted periodic infrastructure facility tours per customer request.
  • Recorded accurate and efficient records in customer database
  • Attended daily customer, networking and partner meetings via phone or in-person.

Senior Business Account Executive

Comcast Business
10.2013 - 06.2014
  • Responsible for prospecting small to medium-sized businesses in the MD, DC & VA markets.
  • Generated prospects and presented customer proposals via phone and in-person interaction.
  • Collaborated with cross-functional teams to develop tailored solutions for complex business challenges
  • Provided unique customer solutions utilizing customized PRI, Ethernet and Hosted Voice Solutions.

Senior Account Manager

Windstream (PAETEC) Communications
06.2002 - 07.2013
  • Managed, supported and serviced a customer base of 250+ medium to large size businesses in the MD, DC & VA markets. Total base revenue of $425,000
  • Windstream Top 100 member at 100% to 2012 budget
  • PAETEC Top 100 member at $102% to 2011 budget.
  • PAETEC Top Gun selection at 164% to 2008 sales budget.
  • Maintained customer retention at 99.3% of customer base, with primary vertical focus on higher education and hospitality.
  • Worked with internal Hosted Solutions team to provide co-location and cloud-based solutions to customer base.
  • Worked with Service Engineering teams to assist in various moves, add and change orders.
  • Prepared and presented sales, renewal, disaster recovery and circuit utilization customer reports.

Education

Criminal Justice

University of Maryland - College Park
College Park, MD

Skills

  • Customer Relations
  • Problem-Solving
  • Team building
  • MS Office
  • Analytical and Critical Thinking

Timeline

Lead Sales Support Associate - East

Lumen Technologies
03.2022 - 02.2024

Sales Support Associate

CenturyLink/Lumen Technologies
01.2018 - 02.2022

Retention Account Manager

CenturyLink
12.2016 - 01.2018

Sales Support Associate

Level 3 Communications
03.2015 - 12.2016

Regional Account Manager

Expedient Data Centers
07.2014 - 02.2015

Senior Business Account Executive

Comcast Business
10.2013 - 06.2014

Senior Account Manager

Windstream (PAETEC) Communications
06.2002 - 07.2013

Criminal Justice

University of Maryland - College Park

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