Shaneen Mitchell
Longmont,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Lead Support Associate
Big Lots
Longmont, CO
09.2020 - Current
- Streamlined support processes for increased productivity and faster issue resolution.
- Exceeded performance targets consistently, receiving recognition from management for outstanding contributions as a lead support associate.
- Maximized team efficiency, implementing process improvements based on analytics and feedback.
- Ensured smooth workflow transitions by coordinating between departments and managing resources effectively.
- Enhanced customer satisfaction by providing timely and efficient support to clients.
- Developed comprehensive training materials to improve team knowledge and performance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier and Cook
Tito's Mexican Grill
Loveland, CO
03.2017 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Cashier
Dollar Tree
Yreka, CA
08.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Customer Service Supervisor
Walmart
Longmont, CO
09.2006 - 01.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
No Degree - Farm And Ranch Management
TSJC
Trinidad, CO06.1998
GED -
Aguilar Junior-Senior High School
Aguilar, CO06.1997
Skills
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Key holder experience
- Merchandise Orders and Exchanges
- Staff education and training
- Money handling abilities
- Quality Control
- Employee Coaching
- Order Processing
- Customer Relations
Accomplishments
- Supervised team of 12 staff members.
- Completed manager training programs.
- Trained and mentored employees.
- Finished up a tasks which was assigned to be done in a specific time frame
Timeline
Lead Support Associate
Big Lots
09.2020 - Current
Cashier and Cook
Tito's Mexican Grill
03.2017 - 05.2024
Cashier
Dollar Tree
08.2015 - 09.2016
Customer Service Supervisor
Walmart
09.2006 - 01.2015
No Degree - Farm And Ranch Management
TSJC
GED -
Aguilar Junior-Senior High School