Des Anges Malonga
Lewiston,ME
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Venus Hotel
06.2013 - 12.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Kept high average of performance evaluations.
Education
Bachelor Degree - Oil Economic And Management
Institut Du Pétrole Et Gaz( I.P.G )
Kinshasa/Limete06.2017
Profesionel Training - Hotel And Motel Management
SSPGF
Kinshasa01.2015
Skills
- Office Equipment Maintenance
- Fee Collection
- Guest Relations
- Supply Oversight
Languages
French, Português, English, Lingala
Professional Working
Timeline
Receptionist Administrator
Venus Hotel
06.2013 - 12.2017
Bachelor Degree - Oil Economic And Management
Institut Du Pétrole Et Gaz( I.P.G )
Profesionel Training - Hotel And Motel Management
SSPGF