Desarae Body
Netcong,NJ
Summary
Results-driven management professional with several years of experience in operations management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
13
13
years of professional experience
Work History
Operations Manager
Lanter Delivery Systems
01.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with dealers
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
Customer Service Manager
Air Contact Transport
01.2014 - 01.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Customer Service Representative
Novartis Pharmaceuticals
East Hanover, New Jersey
12.2012 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Switchboard Operator
Novartis Pharmaceuticals
East Hanover, New Jersey
01.2012 - 12.2012
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Managed voicemail system including setting up new accounts, resetting passwords, deleting messages.
Education
Certificate - Bartending
Mix 'em Up Bartending School
Verona, New Jersey01.2011
High school or equivalent -
Dover High School
Dover, New Jersey01.2008
Skills
- Proficiency in Microsoft Office
- Proficiency in Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Proficiency in SAP
Volunteer Experience
March of Dimes, 01/01/08, 01/01/10, Set up events and organized families during annual walks, Preset as well as promote annual bike event, Entertained children during adult events, Delivered thank you packages to local hospitals and volunteers
Timeline
Operations Manager
Lanter Delivery Systems
01.2019 - Current
Customer Service Manager
Air Contact Transport
01.2014 - 01.2019
Customer Service Representative
Novartis Pharmaceuticals
12.2012 - 01.2014
Switchboard Operator
Novartis Pharmaceuticals
01.2012 - 12.2012
Certificate - Bartending
Mix 'em Up Bartending School
High school or equivalent -
Dover High School
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